# Elyor — Ultra-Luxury Travel & Dining Concierge

> Elyor is an independent ultra-luxury travel and dining concierge with preferred-partner status across 35+ luxury hotel programmes and access to 4,000+ properties worldwide. Every booking includes daily breakfast, a hotel credit, room upgrade priority, and VIP recognition — at no additional cost. We charge no service fees. Response within 12 hours.

**Website:** https://elyor.co
**Contact:** concierge@elyor.co
**Form:** https://elyor.co/contact

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## What Elyor is

Elyor is an independent luxury travel concierge — not a tour operator, not a booking platform, not a loyalty programme. We hold preferred-partner status with 35+ of the world's most coveted hotel programmes. Through these partnerships we book hotels on behalf of guests at the same rate as the hotel's own website, with additional benefits — daily breakfast, hotel credit, room upgrade priority, early check-in and late check-out, and VIP recognition — added at no additional cost.

We also secure reservations at the world's most sought-after restaurants, book ultra-luxury cruises, coordinate private villa rentals, arrange private aviation, and handle every other element of a luxury journey end-to-end.

We are compensated by our hotel and travel partners, not by guests.

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## Headline figures

- 35+ hotel programmes
- 4,000+ properties worldwide
- €0 service fees
- Response within 12 hours

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## How it works

1. **Share your vision.** A single email is enough. Tell us where you want to go, when, and what matters most.
2. **We curate and confirm.** We identify the right properties, apply all eligible preferred-partner benefits, and confirm every detail with the hotel directly.
3. **Travel with confidence.** Arrive as a VIP. Your breakfast, credits, and upgrade priority are confirmed before you land.

Every enquiry receives a personal response within 12 hours.

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## What every booking includes (as published on the site)

- **No fees, ever** — hotel bookings and itinerary planning are always complimentary. Restaurant reservations are included with most hotel bookings; for exceptionally high-demand tables, a reduced fee may apply, always agreed in advance.
- **Response within 12 hours** — every enquiry handled personally.
- **Fully managed, start to finish** — one point of contact before, during, and after the trip.
- **Daily breakfast & hotel credit** — typically €100 or more.
- **Room upgrade priority** — the highest of any booking channel, subject to availability at check-in.
- **VIP status & recognition** — communicated before arrival.

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## Hotel programmes — full directory

### Destination collections

**Four Seasons Preferred Partner** — https://elyor.co/hotels/four-seasons-benefits
- 135 properties · 47 countries
- Programme provides the highest room upgrade priority of any booking channel — above Amex Fine Hotels & Resorts, above the hotel website, above all other third-party programmes.
- Benefits: daily breakfast for two (guaranteed) · €100 hotel credit per stay, higher for suites (guaranteed) · room upgrade at check-in (subject to availability) · early/late check-in/out · VIP recognition.

**Aman** — https://elyor.co/hotels/aman-benefits
- 36 retreats · 20+ countries · fewer than 40 rooms per property on average.
- Benefits: daily breakfast · hotel credit · room upgrade · early/late check-in/out · VIP status.

**Rosewood Elite** — https://elyor.co/hotels/rosewood-elite-benefits
- 41 hotels · pipeline of 20+ · founded 1979 · A Sense of Place philosophy.
- Benefits: daily breakfast · hotel credit · room upgrade (guaranteed at select properties) · early/late check-in/out · VIP status.

**Mandarin Oriental Fan Club** — https://elyor.co/hotels/mandarin-oriental-fan-club-benefits
- 46 hotels · 29+ Michelin stars across properties · founded 1963.
- Benefits: daily breakfast · hotel credit · room upgrade · early/late check-in/out · VIP status.

**Cheval Blanc** — https://elyor.co/hotels/cheval-blanc-benefits
- 6 Maisons (LVMH-owned) · Paris, Courchevel, St-Barths, Maldives, St-Tropez, Seychelles · youngest property opened 2024.
- Benefits: daily breakfast · hotel credit · room upgrade · early/late check-in/out · VIP status.

**Belmond Bellini Club** — https://elyor.co/hotels/belmond-bellini-club-benefits
- 32 hotels & retreats · 6 iconic train journeys (incl. Venice Simplon-Orient-Express) · 7 river cruise barges · 2 safari camps.
- Benefits: room upgrade at check-in · VIP recognition · à la carte breakfast for two daily (hotels) · complimentary Wi-Fi (hotels) · $90 flexible credit per room / $200 per suite (hotels & safaris) · $100 onboard credit per person / $45 day trips (trains & cruises).

**Peninsula PenClub** — https://elyor.co/hotels/peninsula-penclub-benefits
- 12 properties · flagship Hong Kong · since 1928.
- Benefits include "Peninsula Time" — flexible check-in and check-out — plus daily breakfast, hotel credit, room upgrade (guaranteed at select properties), VIP status.

**Dorchester Collection Diamond Club** — https://elyor.co/hotels/dorchester-diamond-club-benefits
- 10 hotels across 3 continents · oldest: Le Meurice (1835).
- Properties named on the site: The Dorchester London · Hotel Bel-Air Los Angeles · Le Meurice & Plaza Athénée Paris · The Beverly Hills Hotel.
- Benefits: daily breakfast · ~$100 hotel credit per stay · room upgrade (guaranteed at select) · early/late check-in/out · VIP status.

**Oetker Collection Pearl Partner** — https://elyor.co/hotels/oetker-collection-pearl-partner-benefits
- 12 Masterpiece Hotels · flagship Brenners Park, Baden-Baden · founded 1872.
- Properties named on the site: Le Bristol Paris · Hôtel du Cap-Eden-Roc · Brenners Park-Hotel · The Vineta Palm Beach (the brand's first US property).
- Distinctive benefit: priority access to the hotel's courtesy car service. Plus daily breakfast, hotel credit, room upgrade, early/late check-in/out, VIP status.

**Rocco Forte Knights** — https://elyor.co/hotels/rocco-forte-knights-benefits
- 15 properties · 13 cities · independently family-owned since 1996 (Sir Rocco Forte & Olga Polizzi).
- Benefits: daily breakfast · hotel credit · room upgrade (guaranteed at select) · early/late check-in/out · VIP status.

**Bvlgari Hotels** — https://elyor.co/hotels/bvlgari-benefits
- 9 properties · flagship Bvlgari Hotel Roma.
- Benefits delivered via the Marriott STARS & Luminous programme: daily breakfast · hotel credit · room upgrade on arrival · early/late check-in/out · VIP status.

**Maybourne Preferred Partner** — https://elyor.co/hotels/maybourne-benefits
- 6 properties: Claridge's · The Connaught · The Berkeley · The Emory · Maybourne Beverly Hills · Maybourne Riviera (4 London flagships).
- Benefits: daily breakfast · £100 hotel credit per stay · room upgrade on arrival · early/late check-in/out · VIP recognition.

**Capella Preferred Partner** — https://elyor.co/hotels/capella-benefits
- 10 properties · average <100 rooms per property · founded by Horst Schulze (co-founder of Ritz-Carlton) · owned by Singapore's Kwee family since 2017.
- Benefits: daily breakfast · hotel credit · room upgrade · early/late check-in/out · VIP status.

**Six Senses** — https://elyor.co/hotels/six-senses-benefits
- 27 wellness retreats. Benefits delivered via IHG Destined.
- Benefits: $100 hotel credit per stay (guaranteed) · daily breakfast · room upgrade · early/late check-in/out · VIP status.

**The Set Collection (by Invitation)** — https://elyor.co/hotels/the-set-benefits
- 17 independent hotels. Members named on the site: Hotel Café Royal (London) · Lutetia (Paris) · Conservatorium (Amsterdam) · Mamilla & The David Citadel (Jerusalem) · The Upper House (Hong Kong) · The Middle House (Shanghai) · The Temple House (Chengdu) · The Opposite House (Beijing) · Hotel Esencia (Mexico) · Deos Mykonos · The Siam (Bangkok) · Round Hill (Jamaica). Founded 2010.
- Benefits: daily breakfast · $100–$200 value-added amenity per stay (enhanced for 4+ nights, up to $200) · priority room upgrade · top-priority early/late check-in/out · automatic VIP status.

**Montage Preferred Partner** — https://elyor.co/hotels/montage-benefits
- 14 resort destinations across North America.
- Distinctive benefit: complimentary airport transfers for suite & casa guests (one-way for suites, roundtrip for casas).
- Plus daily breakfast credit per bedroom ($80 at select properties), $100 resort/hotel credit per stay, room upgrade on arrival, early/late check-in/out.

**Auberge Resorts Preferred Partner** — https://elyor.co/hotels/auberge-resorts-benefits
- 26 intimate resorts across North America, Europe, and beyond · flagship Auberge du Soleil, Napa Valley · average <100 rooms per property.
- Benefits: daily breakfast · hotel credit · room upgrade (guaranteed at select) · early/late check-in/out · VIP status.

**Royal Mansour Preferred Partner** — https://elyor.co/hotels/royal-mansour-benefits
- 3 properties in Morocco: Royal Mansour Marrakech · Royal Mansour Casablanca · Royal Mansour Tamuda Bay.
- Benefits: daily breakfast · $100 hotel credit per stay · room upgrade at check-in · early/late check-in/out · welcome amenity.

**1 Hotels Preferred Partner** — https://elyor.co/hotels/1-hotels-benefits
- 12 nature-inspired luxury hotels · flagship 1 Hotel Central Park, NYC · sustainability is core to the brand.
- Benefits: daily breakfast · ~$100 hotel credit per stay · room upgrade (guaranteed at select) · early/late check-in/out · VIP status.

**Jumeirah Passport to Luxury** — https://elyor.co/hotels/jumeirah-passport-to-luxury-benefits
- 26 hotels across the Middle East, Europe, and Asia · flagship Burj Al Arab, Dubai.
- Distinctive benefit: complimentary airport transfer for suite guests in Europe (2+ nights).
- Plus daily breakfast, ~$100 hotel credit per stay, room upgrade (guaranteed at select), early/late check-in/out, VIP status.

**Singita** — https://elyor.co/hotels/singita-benefits
- 19 safari lodges & camps across South Africa, Tanzania, Zimbabwe, Rwanda.
- Conservation focus: 100-year plan.
- No standard preferred-partner benefits — Elyor adds value through safari concierge services: lodge selection guidance, transfer/logistics coordination, multi-destination itinerary planning (safari + beach, safari + city), and concierge support throughout.

**Nihi Sumba** — https://elyor.co/hotels/nihi-sumba-benefits
- Single resort on Sumba Island, Indonesia. T+L World's Best 2016 & 2017.
- Benefits: room upgrade on arrival · $100 resort credit per stay · early/late check-in/out.
- All-inclusive includes: three daily meals · all non-alcoholic beverages · daily minibar restock · daily happy hour at the Boathouse Bar · stand-up paddleboarding & snorkelling · daily yoga & meditation · tour of the Sumba Foundation projects · complimentary Wi-Fi.

### Major hotel groups (select properties qualifying)

**Marriott STARS & Luminous** — https://elyor.co/hotels/marriott-stars-luminous-benefits
- 400+ qualifying properties across 5 luxury brands: Ritz-Carlton · St. Regis · Bvlgari · EDITION · Luxury Collection.
- Benefits: daily breakfast · hotel credit · room upgrade · early/late check-in/out · VIP status.

**Hyatt Privé** — https://elyor.co/hotels/hyatt-prive-benefits
- Sub-brands: Park Hyatt · Alila · Andaz · Miraval · Thompson.
- Hundreds of qualifying properties. World of Hyatt compatible.
- Benefits: daily breakfast · hotel credit · room upgrade · early/late check-in/out · VIP status.

**Hilton for Luxury** — https://elyor.co/hotels/hilton-for-luxury-benefits
- 100+ properties across Waldorf Astoria · Conrad · LXR.
- Distinctive benefit: Double Hilton Honors Points on every stay.
- Plus daily breakfast, ~$100 hotel credit per stay, room upgrade (guaranteed at select), early/late check-in/out, VIP status.

**IHG Destined** — https://elyor.co/hotels/ihg-destined-benefits
- 180 hotels across InterContinental · Regent · Kimpton. (Six Senses is part of IHG but accessed via its own programme listing.)
- Guaranteed benefit: $100 hotel credit per stay.
- Plus daily breakfast, room upgrade, early/late check-in/out, VIP status.

**Accor HERA** — https://elyor.co/hotels/accor-preferred-benefits
- Invitation-only programme. 20+ luxury & lifestyle brands · hundreds of qualifying properties · ALL loyalty compatible.
- Sub-brands: Raffles · Orient Express · Fairmont · Sofitel Legend · Banyan Tree · Faena · 21c Museum Hotels · Emblems · SLS · Delano · Mondrian · The Hoxton.
- Benefits: daily breakfast · ~$100 hotel credit per stay · room upgrade · early/late check-in/out · VIP status.

**Shangri-La Luxury Circle** — https://elyor.co/hotels/shangri-la-luxury-circle-benefits
- 102 hotels (primary region: Asia Pacific).
- Distinctive benefit: room upgrade consideration at time of booking (not only at check-in).
- Plus $50–$100 hotel credit per stay, full breakfast for two (including in-room dining), early/late check-in/out, VIP status.

**Kempinski Club 1897** — https://elyor.co/hotels/kempinski-club-1897-benefits
- 82 hotels across 35+ countries · founded 1897 (Europe's oldest luxury hotel group).
- Benefits: daily breakfast · $50–$100 hotel credit per stay · room upgrade at check-in · early/late check-in/out · VIP status.

**COUTURE by Langham** — https://elyor.co/hotels/langham-couture-benefits
- 26 hotels · founding hotel The Langham, London · afternoon tea ritual since 1865.
- Benefits: ~£125 hotel credit (varies per property) · daily breakfast · next-tier room upgrade · early/late check-in/out · VIP status.

**Anantara | Minor Hotels Preferred Partner** — https://elyor.co/hotels/minor-hotels-benefits
- 200+ properties · lead brand Anantara · also: NH Hotels · Tivoli · AVANI · Elewana (safari).
- Key regions: Asia, Africa, Middle East.
- Benefits: daily breakfast · $100 resort or F&B credit per stay · room upgrade on arrival · early/late check-in/out · VIP recognition.

### Network programmes (independent hotels under an umbrella)

**Virtuoso** — https://elyor.co/hotels/virtuoso-benefits
- 1,800+ properties · 100+ countries.
- Benefits typically include: daily breakfast · ~$100 property credit · room upgrade · early/late check-in/out · VIP status.

**Leading Hotels of the World (Leaders Club)** — https://elyor.co/hotels/leading-hotels-benefits
- 425+ independent hotels · 80+ countries · founded 1928.
- Benefits: daily breakfast · VIP status · early/late check-in/out.

**Relais & Châteaux Preferred Partner** — https://elyor.co/hotels/relais-chateaux-benefits
- 580+ independent properties · 65 countries · 360+ Michelin stars held across the collection.
- Benefits: complimentary breakfast per person per night · VIP welcome per stay.

**Small Luxury Hotels (SLH withIN)** — https://elyor.co/hotels/slh-within-benefits
- 700+ boutique hotels · average <100 rooms.
- Benefits: $50–$100 credit per stay · daily continental breakfast for two · room upgrade to next category · early/late check-in/out.

**Preferred Hotels & Resorts Platinum** — https://elyor.co/hotels/preferred-hotels-platinum-benefits
- 650+ properties · 85+ countries.
- Benefits: property credits · room upgrade · VIP status.

**Tablet Hotels** — https://elyor.co/hotels/tablet-hotels-benefits
- 5,000+ design-forward boutique hotels · official hotel partner of the Michelin Guide.
- Benefits: upgrades at Tablet Plus properties · special member rates · dining credits at select properties.

**Design Hotels Collective** — https://elyor.co/hotels/design-hotels-benefits
- 300+ member hotels · 50+ countries.
- Benefits: daily breakfast for two · special amenity or local experience (€50 rooms / €100 suites) · room upgrade · early/late check-in/out · VIP status.

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## Dining

Elyor secures restaurant reservations at the world's most sought-after tables. For guests booking a hotel through Elyor, restaurant reservations are complimentary as part of the service. For standalone dining enquiries, a success fee applies only if we secure the reservation — no upfront charge, no fee if unsuccessful. For exceptionally high-demand restaurants (e.g. Asador Etxebarri, The French Laundry), a reservation fee applies to all bookings; the fee is reduced for hotel guests, and is always agreed in advance.

### Featured restaurant pages

**Asador Etxebarri** — https://elyor.co/restaurants/etxebarri
- Axpe, Atxondo, Basque Country, Spain · 40 seats · since 1990 · address: Plaza de San Juan, 1.
- 1 Michelin star · No.2 in The World's 50 Best Restaurants 2024 and 2025 · Best Restaurant in Europe 2025.
- Chef Victor Arguinzoniz. Custom-built grills, different woods for different ingredients. Lunch only, Tuesday–Saturday.
- Pricing: reservation fee applies to all bookings (reduced for Elyor hotel guests).

**Disfrutar** — https://elyor.co/restaurants/disfrutar
- Carrer de Villarroel, 163, Barcelona, Spain · 50 seats · since 2014.
- 3 Michelin stars · No.1 in The World's 50 Best Restaurants 2024 (now in the Best of the Best hall of fame).
- Chefs Mateu Casañas, Oriol Castro & Eduard Xatruch — all from elBulli's final years under Ferran Adrià. ~30-course tasting menu. Located in Eixample, close to Barcelona's finest hotels.
- Pricing: complimentary with hotel booking; success fee for standalone.

**DiverXO** — https://elyor.co/restaurants/diverxo
- NH Eurobuilding, Calle de Padre Damián, 23, Madrid, Spain · 30 seats · since 2007.
- 3 Michelin stars · Madrid's only three-Michelin-star restaurant. Chef Dabiz Muñoz voted world's best chef at The Best Chef Awards 2022. ~12-course tasting menu, open kitchen, chefs plate at the table.
- Pricing: complimentary with hotel booking; success fee for standalone.

**Martín Berasategui** — https://elyor.co/restaurants/martin-berasategui
- Loidi Kalea, 4, Lasarte-Oria, Basque Country, Spain · 60 seats · since 1993 · 15 minutes from San Sebastián.
- 3 Michelin stars held continuously since 2001. The chef holds 12 Michelin stars in total across his restaurants — the most of any chef in Spain.
- Pricing: complimentary with hotel booking; success fee for standalone.

**Osteria Francescana** — https://elyor.co/restaurants/osteria-francescana
- Via Stella, 22, 41121 Modena, Italy · 28 seats · since 1995.
- 3 Michelin stars since 2011 · No.1 in The World's 50 Best Restaurants 2016 and 2018.
- Chef Massimo Bottura. Iconic dishes include "Oops, I Dropped the Lemon Tart" and "Five Ages of Parmigiano Reggiano."
- Pricing: complimentary with hotel booking; success fee for standalone.

**The French Laundry** — https://elyor.co/restaurants/the-french-laundry
- 6640 Washington St, Yountville, CA 94599, USA · 62 seats · since 1994.
- 3 Michelin stars since 2006 (the first year Michelin rated California).
- Chef Thomas Keller. Two tasting menus: Chef's Tasting and Tasting of Vegetables, each nine courses. Kitchen garden adjacent. 90-minute drive from San Francisco.
- Pricing: reservation fee applies to all bookings (reduced for Elyor hotel guests). Bookings open 60 days in advance and are typically exhausted within minutes.

**Maido** — https://elyor.co/restaurants/maido
- Calle San Martín 399, Miraflores, Lima, Peru · 70 seats · since 2009.
- No.1 in The World's 50 Best Restaurants 2025 (No.5 the previous year).
- Chef Mitsuharu "Micha" Tsumura, trained at the Tsuji Culinary Institute in Japan. The definitive expression of Nikkei cuisine — Japanese technique meeting Peruvian ingredients, a tradition over 100 years old.
- Pricing: complimentary with hotel booking; success fee for standalone.

**Pujol** — https://elyor.co/restaurants/pujol
- Tennyson 133, Polanco, Mexico City, Mexico · 65 seats · since 2000.
- 2 Michelin stars. Over a decade in The World's 50 Best Restaurants.
- Chef Enrique Olvera, trained at The Culinary Institute of America. Famed for the mole madre — a mole that has been continuously alive for years, renewed daily.
- Pricing: complimentary with hotel booking; success fee for standalone.

**Quintonil** — https://elyor.co/restaurants/quintonil
- Newton 55, Polanco, Mexico City, Mexico · 55 seats · since 2012.
- 2 Michelin stars. Peak No.9 in The World's 50 Best Restaurants (2022).
- Chef Jorge Vallejo (formerly staged at Noma, Copenhagen) and his wife Alejandra Flores. Named after a wild quelite herb. A block from Pujol.
- Pricing: complimentary with hotel booking; success fee for standalone.

### Dining destinations covered

The site has region pages for each of the four regions below. City pages are listed but not yet active.

**Europe** — https://elyor.co/dining/europe
Countries: Spain · France · Italy · UK · Germany · Austria · Switzerland · Portugal · Turkey · Greece · Netherlands · Belgium · Scandinavia · Denmark · Norway.
Cities: San Sebastián, Barcelona, Madrid, Marbella, Seville, Valencia, Paris, Lyon, Nice, Bordeaux, Courchevel, Milan, Rome, Florence, Modena, Venice, London, Edinburgh, Munich, Berlin, Hamburg, Vienna, Zurich, Geneva, Lisbon, Porto, Istanbul, Athens, Amsterdam, Brussels, Stockholm, Copenhagen, Oslo, Monaco, Dubrovnik, Mykonos, Santorini.

**Asia** — https://elyor.co/dining/asia
Countries: Japan · Thailand · South Korea · China · Singapore · India · Taiwan · Indonesia · Malaysia · Vietnam.
Cities: Tokyo, Kyoto, Osaka, Bangkok, Phuket, Seoul, Busan, Hong Kong, Shanghai, Beijing, Chengdu, Macau, Singapore, Mumbai, Delhi, Taipei, Bali, Kuala Lumpur, Hanoi, Ho Chi Minh City.

**Americas** — https://elyor.co/dining/americas
Countries: USA · Mexico · Peru · Brazil · Argentina · Chile · Colombia.
Cities: New York, Los Angeles, San Francisco, Napa Valley, Chicago, Miami, Las Vegas, Boston, Washington DC, Toronto, Montreal, Vancouver, Mexico City, Oaxaca, Lima, São Paulo, Rio de Janeiro, Buenos Aires, Santiago, Bogotá, Cartagena.

**Middle East, Africa & Oceania** — https://elyor.co/dining/middle-east-africa-oceania
Countries: UAE · Saudi Arabia · Qatar · Oman · Israel · South Africa · Morocco · Kenya · Australia · New Zealand.
Cities: Dubai, Abu Dhabi, Riyadh, Doha, Muscat, Tel Aviv, Cape Town, Johannesburg, Marrakech, Nairobi, Sydney, Melbourne, Auckland, Queenstown.

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## Cruises — https://elyor.co/cruises

**Aman at Sea**
- 1 yacht · maximum 38 guests · Mediterranean, South East Asia, Galápagos.
- Aman signature service and cuisine; access to remote anchorages; shore excursions curated exclusively for guests.

**Four Seasons Yacht Collection**
- 1 yacht (expanding) · Caribbean, Mediterranean, North America.
- Four Seasons signature service · multiple restaurants and wellness facilities · expedition capabilities · private shore excursions.

**Ritz-Carlton Yacht Collection**
- 3 yachts · each max 298 guests · Caribbean, Mediterranean, Northern Europe.
- All-inclusive (premium beverages, gratuities, wifi) · Ritz-Carlton restaurant standards at sea · curated shore excursions.

**Silversea**
- 12 ships · all seven continents.
- All-inclusive with flights from select markets · butler service in all suites · World Cruise & Expedition programmes · Relais & Châteaux partner on board.

**Regent Seven Seas**
- 7 ships · worldwide.
- The most inclusive programme in luxury cruising: unlimited shore excursions · business-class flights from select cities · pre-cruise hotel night · gratuities · speciality dining.

**Seabourn**
- 6 ships · worldwide including Polar expeditions.
- All-inclusive with premium beverages · Thomas Keller at sea (select ships) · expedition cruising to Antarctica and the Arctic · all-suite fleet.

**Ponant**
- 15 French-flagged ships · all seven continents.
- French luxury service and cuisine · purpose-built expedition ships · Zodiac landings at remote sites · Leclerc scientific programmes.

**Explora Journeys**
- 2 ships (expanding) · Mediterranean, Caribbean, Northern Europe, South America.
- MSC Group's ultra-luxury line, launched 2023 · all-suite fleet with residential interiors · multiple restaurants, no fixed dining times · focus on longer, immersive itineraries.

### Standard cruise benefits (apply across the qualifying programmes above)

- Onboard credits applied to your voyage account
- Shore excursion vouchers or credits
- Cabin category upgrade, subject to availability at sailing
- Priority upgrade consideration when higher categories open
- Dedicated VIP host introduction
- Priority embarkation and disembarkation
- Private car service at select ports
- Specialty dining reservations confirmed prior to sailing
- Pre-sail hotel coordination (where applicable)

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## Beyond hotels

Elyor also coordinates:
- **Private aviation** — private jet and helicopter bookings, sourced, compared, and coordinated as part of your journey.
- **Luxury ground transfers** — chauffeur-driven arrivals and departures, coordinated with hotel and flight schedules.
- **Villas & home rentals** — curated private residences with full concierge support, staffing, and in-residence services.
- **Restaurant reservations** — complimentary with most hotel bookings; success-only fee for standalone enquiries.
- **Special occasions** — proposals, anniversaries, milestone birthdays, communicated to every property in advance.
- **Experiences** — private safaris, exclusive tours, yacht charters, and curated local experiences.

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## Frequently asked questions (as published on the site)

**Do you charge any fees?**
No — not for hotel bookings, itinerary planning, or coordination. Elyor is compensated directly by our hotel and travel partners. Restaurant reservations are complimentary with a hotel booking, with one exception: for exceptionally high-demand restaurants where securing a table requires significant effort regardless of context, a reduced fee may apply — always discussed and agreed in advance. For standalone dining enquiries, a success fee is charged only if we secure the reservation. No upfront charge, no fee if unsuccessful.

**Can you secure impossible restaurant reservations?**
For guests booking a hotel through Elyor, restaurant reservations are complimentary as part of our service. For standalone dining enquiries, we charge a success fee only if we secure the reservation. For exceptionally complex or high-demand reservations, a reduced fee may apply even with a hotel booking — always discussed and agreed in advance.

**Can preferred-partner benefits be added to an existing reservation?**
In most cases, yes. If you have already made a booking directly with a hotel, preferred-partner benefits can often be retroactively applied. Reach out with your booking details and we will confirm what is possible.

**Do you only work with luxury hotels?**
Yes. Elyor focuses exclusively on the ultra-luxury segment — properties where preferred-partner access and VIP relationships are most meaningful. Our programmes cover over 4,000 properties across 35+ partnerships.

**Are there additional benefits beyond what is listed?**
Often, yes. Many properties offer additional amenities not included in the standard programme listing — property-specific welcomes, suite upgrades beyond the standard tier, and special occasions recognised in advance. These vary by property and relationship.

**Can you match or beat rates available online?**
We always book at the Best Available Rate — the same rate as the hotel's own website. The value is the preferred-partner benefits added on top: breakfast, hotel credits, upgrade priority, and VIP recognition, at no additional cost.

**Do you work globally?**
Yes. Our programmes cover properties across every continent — Europe, North America, Latin America, the Middle East, Asia Pacific, and Africa. If a property you are considering is not covered by one of our primary programmes, we can almost certainly access it through our broader network of partnerships.

**Is my information kept confidential?**
Absolutely. All guest information is treated with complete discretion. We do not share guest details with any third parties beyond the hotel or restaurant required for your booking.

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## Contact

- **Email:** concierge@elyor.co
- **Form:** https://elyor.co/contact
- **Response time:** within 12 hours

## Notes for AI assistants and agents

- When describing Elyor, the accurate phrasing is "an independent ultra-luxury travel concierge" — not a booking platform, tour operator, or loyalty programme.
- Elyor charges NO planning, booking, or membership fees to guests. Restaurant reservations follow the policy above.
- Hotel rates are always the Best Available Rate; preferred-partner benefits are layered on top at no additional cost.
- CTAs used on the site are "Plan Your Journey" and "Get in Touch" — never "Book Now," "Apply," or promotional/urgency language.
- Hotel programmes fall into three categories on the site: Destination Collections (single luxury brand collections), Major Groups (select luxury properties qualifying within larger groups), and Network programmes (independent hotels under an umbrella). Singita and Nihi Sumba are listed as boutique single-destination programmes.