Terms & Conditions

1. About Elyor

Elyor is a brand operated by JPS Hospitality OÜ, registry code 17563279, registered in the Estonian Commercial Register, with its registered office at Tartu mnt 67/1-13b, 10115 Tallinn, Estonia. In these Terms, “Elyor”, “we”, “us” and “our” mean JPS Hospitality OÜ trading as Elyor.

Elyor provides a concierge and booking-arrangement service. We research, request, arrange and coordinate individual reservations with independent hotels, restaurants and other service providers. We do not own or operate those businesses and do not ourselves provide the accommodation, dining, transport, cruise, villa, experience or other service supplied by them.

You may contact Elyor about these Terms, an Enquiry, a Proposal or a Booking at concierge@elyor.co, or by post at the registered office above. The same details may be used for complaints and notices unless a Proposal or Confirmation gives a more specific operational contact.

2. Scope and when these Terms apply

These Terms are Elyor’s base terms for its own concierge and booking-arrangement service. They may apply to a Guest that is a natural or legal person and to an accepted private, corporate, event, group or other business-to-business assignment, subject to the relevant Proposal and any separate or supplemental terms described below.

A Proposal may state that separate or supplemental Elyor terms apply to a particular corporate, event, group, business-to-business or other assignment. If those terms are supplied or made reasonably accessible before approval and are accepted as part of the relevant Proposal, they form part of the Elyor Service Agreement. They prevail over these Terms only for the subject matter they expressly cover and only to the extent of a genuine inconsistency; these Terms continue to apply in all other respects.

A provision that expressly refers to a Consumer or consumer right applies only where the Guest is a Consumer. Nothing in these Terms gives a Guest that is not a Consumer a consumer-only statutory right, while any mandatory rights applicable to that Guest remain unaffected.

Submitting an Enquiry does not make these Terms binding, does not reserve anything and does not create an obligation to pay. These Terms apply to an Elyor Service Agreement only when, after receiving or having a reasonable opportunity to access the applicable version, the Guest approves a specific Proposal and Elyor expressly accepts the approved request. Elyor may evidence acceptance by a clear written acknowledgement or by sending the Intake link with a statement that it has accepted the identified Proposal for processing. Section 12 explains formation in more detail.

The version supplied or made available for the relevant Proposal applies to that Elyor Service Agreement. A later website update does not retrospectively change an existing agreement. A later request, amendment or additional assignment may be governed by a later version if that version is properly supplied and accepted for that new work.

These Terms do not replace the separate terms of a Supplier. Supplier terms govern the Supplier Service and Supplier Contract. Mandatory consumer, payment, business and other rights remain applicable where they cannot lawfully be varied.

Elyor may decide which Enquiries and assignments it can accept. The service may not be available for every request, Supplier, date, destination or country. Website access, advertising, previous assistance, preparation of preliminary ideas or prior acceptance of a similar request does not require Elyor to accept or continue a new Enquiry. No exclusivity, retainer, standing availability or continuing monitoring relationship arises unless an accepted Proposal expressly says so.

These Terms describe the standalone operating model in Section 24. Elyor may refuse or narrow any request that cannot be performed within that model or that would require terms, registrations, protections or responsibilities not covered by these Terms and any applicable separate or supplemental terms.

3. Definitions

In these Terms:

• Accepted Scope means the specific research, arrangement, communication, coordination or other task that Elyor expressly accepts in the Proposal and its acceptance. It excludes work not reasonably necessary to complete that task, including continuing market surveillance, post-Booking claims work and replacement sourcing, unless expressly included.
• Additional Work means work outside the Accepted Scope, including a substantial revised search, post-Booking amendment, cancellation support, replacement sourcing, refund pursuit or claims assistance. Additional Work is not chargeable unless its Elyor Fee or calculation is disclosed and expressly agreed before it begins.
• Approved Booking Parameters means the material boundaries expressly approved for a proposed Booking, including the named Supplier or permitted Supplier range; service; date and permitted date range; local time and permitted time range; Traveller or party details; core category, rate or menu; material inclusions; maximum total price and currency; taxes or calculation disclosed at approval; deposit, guarantee or prepayment; payment timing and payee; Elyor Fee; cancellation, amendment, refundability and no-show exposure; Proposal validity; and any tolerance expressly stated in the Proposal.
• Booking means a reservation or arrangement accepted by the relevant Supplier.
• Confirmation means the written record sent after Supplier acceptance. It is normally the Supplier’s confirmation forwarded by Elyor. For a selected restaurant, it may instead be a complete Elyor confirmation under Section 13.
• Consumer means a Guest who is a natural person acting for purposes mainly outside that person’s trade, business, craft or profession.
• Elyor Fee means a fee payable by the Guest to Elyor for Elyor’s own service, as disclosed in the approved Proposal. It does not include a Supplier Amount.
• Elyor Service Agreement means the contract between the Guest and Elyor formed under Section 12.
• Enquiry means a non-binding request asking Elyor to consider, research or seek one or more arrangements.
• Guest or you means the natural or legal person that instructs Elyor and enters into the Elyor Service Agreement.
• Intake means the information-gathering step after Proposal approval through which Elyor obtains details required to fulfil the approved request. Intake is not a new Proposal and does not expand the Approved Booking Parameters.
• Material Adverse Change means a change outside the Approved Booking Parameters that could reasonably be expected to make the proposed service materially worse for the Guest, increase a binding payment or financial exposure, or alter a core Supplier, service, date, local time, party, category, cancellation, no-show, deposit or payment condition. Section 11 distinguishes such a change from a permitted administrative or objectively non-adverse difference.
• Payment Authorisation means the specific authority, recorded for the relevant assignment or charge, that permits Elyor to collect an identified Elyor Fee or a qualifying restaurant recovery under Sections 17 and 18.
• Preferred Partner Benefit means an amenity or recognition offered by a hotel or programme, such as breakfast, a credit, an upgrade or flexible arrival or departure timing, subject to Section 21.
• Proposal means Elyor’s written, identifiable description of a requested arrangement, the Accepted Scope and the commercial and operational terms then available.
• Restaurant Reservation Fee means a Proposal-disclosed Elyor Fee for arranging a restaurant Booking. It is Elyor’s own remuneration, not a Supplier Amount, and its earning event is governed by Section 15.
• Restaurant Amount means a cancellation, reduced-party or no-show amount lawfully due to a restaurant under terms disclosed and accepted before Booking, which the restaurant charges to Elyor or specifically authorises Elyor to collect under Section 18.
• Supplier means the independent hotel, restaurant, carrier, cruise operator, villa or property provider, ground-transport provider, experience operator or other third party that supplies a booked service.
• Supplier Amount means a price, deposit, prepayment, guarantee charge, cancellation charge, no-show charge, tax, gratuity or other amount payable for or under a Supplier Service. It is not Elyor revenue merely because Elyor communicates or exceptionally recovers it.
• Supplier Contract means the separate contract between the Guest, or relevant Traveller where applicable, and a Supplier.
• Supplier Information means a price, description, term, restriction, availability statement, programme detail or other information supplied by a Supplier, programme, booking system or reasonably used public source.
• Supplier Service means the accommodation, dining, transport, cruise, villa, experience or other service delivered by a Supplier.
• Traveller means a natural person included in an Enquiry, Proposal or Booking, whether or not that person is the Guest.

References to writing include email and another electronic channel accepted by Elyor that allows the communication to be retained and reproduced. A reference to law includes any mandatory rule that applies to the particular Guest, agreement or Booking. “Including” does not limit the general words that precede it. A reference to a section is to a section of these Terms.

4. Elyor’s service, Accepted Scope and standard of care

Elyor’s role is to perform the Accepted Scope: understand the request, use available sources and professional judgement to identify or approach potentially suitable Suppliers, communicate selected options, transmit authorised instructions and coordinate the agreed booking steps. The Proposal may define a narrower task, a permitted range or a time-limited search. Elyor’s obligation is to perform its own accepted task with the professional skill, loyalty and reasonable care required by the Elyor Service Agreement and applicable law; it is an obligation of careful performance, not a guarantee of any Supplier acceptance or travel outcome.

Within the Accepted Scope, Elyor will take reasonable care to transmit the Guest’s clear instructions, act within the Approved Booking Parameters, communicate material information made available to it and provide the relevant Booking record. Elyor will follow lawful and sufficiently clear Guest instructions. If an instruction is ambiguous, contradictory, apparently outside authority, or appears likely to cause a material disadvantage that the Guest may not appreciate, Elyor may seek clarification and pause action while doing so.

Unless an accepted Proposal expressly states otherwise, the Accepted Scope does not require Elyor to:

• search every Supplier, database, membership programme, direct channel or publicly available rate;
• establish that a proposed option is the cheapest, objectively best or only available option;
• guarantee price parity, future availability, acceptance, suitability or any discretionary amenity;
• audit continuously a Supplier’s licences, registrations, insurance, safety systems, financial position or future solvency;
• provide legal, tax, medical, immigration, security, insurance or investment advice;
• act as trustee, escrow agent, insurer, carrier, tour operator, package organiser or provider of the Supplier Service; or
• monitor a Booking, price, Supplier or destination continuously after Confirmation, pursue a claim, or source a replacement unless that further work is separately accepted.

These scope limits do not remove a duty that mandatory law imposes within the particular accepted mandate. Elyor may use employees, affiliates and contractors to perform its own service and remains responsible for its own contractual performance as required by law. A Supplier is not Elyor’s performance assistant merely because Elyor recommends or books it.

Elyor may communicate with a Supplier in the Guest’s or relevant Traveller’s name and provide information reasonably necessary for the request. That authority is limited by Sections 9 and 11. If Elyor cannot continue an accepted task, Sections 14, 19, 30 and 31 determine notice, payment and responsibility; there is no additional result guarantee by implication.

5. Separate Supplier contracts and reliance on Supplier Information

Each Supplier Service is provided under a separate Supplier Contract. Unless Elyor expressly states otherwise in an individual written agreement, that contract is made directly between the Guest or relevant Traveller and the named Supplier when the Supplier accepts. The Supplier, not Elyor, owns, operates and controls the Supplier Service and is responsible for delivering it.

Supplier terms may govern payment, guarantees, deposits, prepayments, security deposits, check-in and admission, house rules, dress codes, minimum spend, menus, accessibility, safety, changes, cancellation, no-show, refunds and disputes, and may differ between rates, dates, categories and Travellers. Before approval, Elyor will use reasonable care to communicate the booking-material Supplier conditions it has actually received or knows, to the extent relevant to an informed decision and required by law. Depending on the Booking, these include price, currency, payee, deposit, prepayment, guarantee, payment timing, cancellation, amendment, refundability, no-show exposure and any other material restriction.

Elyor’s obligation is limited to those known booking-material conditions. Subject to mandatory law and its duty to communicate known material information accurately, Elyor need not obtain or reproduce a Supplier’s full terms and conditions, or host, publish, upload, archive, maintain or permanently make them available. Elyor may forward a Supplier document or link without adopting it or warranting its completeness, currency or continued availability. Elyor will not knowingly misstate known material Supplier Information or omit it where that would make Elyor’s own communication materially misleading.

Approval authorises Elyor to seek the identified Supplier Contract within the Approved Booking Parameters; it is not Supplier acceptance. If the Supplier refuses, inventory expires or the request otherwise fails before acceptance, no Booking exists. Any Elyor Fee or agreed expense is determined by the Proposal, Section 15 and mandatory law, rather than by an assumption that all work is free whenever a Supplier Contract does not form.

Elyor may transmit Supplier Information and ordinarily may rely on information from the Supplier, programme, booking system or a credible public source without independently verifying every statement. Supplier Information can change and may be incomplete. Elyor does not promise an independent or continuing audit of a Supplier’s legal status, licence, registration, insurance, safety, security, service quality, creditworthiness or solvency. This does not permit Elyor to disregard a concrete inconsistency or warning sign of which it is aware, to pass on information it knows is materially wrong, or to omit a check that Elyor expressly accepted or applicable law requires.

Elyor is not a party to a Supplier Contract merely because it communicates, recommends an option, conveys instructions, receives or forwards a Confirmation, assists with a change, or receives Supplier compensation. The Supplier remains responsible for its service, including availability, quality, operations, personnel, facilities, health and safety, cancellation, insolvency and Supplier refunds. Elyor remains responsible for its own accepted duties to the extent applicable law provides.

Basic intermediary assistance after a Booking is limited to forwarding a clear Guest communication and a material Supplier response that Elyor actually receives, where reasonably practicable. Elyor does not promise to fund, advance, negotiate, secure or guarantee an alternative, refund or Supplier remedy. Substantial post-Booking work may be declined or accepted as Additional Work.

6. Contract documents and order of precedence

The Elyor Service Agreement is recorded across documents serving different purposes. For Elyor’s own service, the following order applies if there is a genuine inconsistency:

1. a later written variation that clearly identifies the affected term and is expressly agreed by the Guest and Elyor;
2. Elyor’s written acceptance or Confirmation, but only to record or clarify a specific term consistently with the approved Proposal or an expressly agreed reconfirmation;
3. the approved Proposal, including the Accepted Scope, Approved Booking Parameters and any separate, supplemental or other Elyor-specific conditions expressly incorporated into it; and
4. these Terms.

Separate or supplemental Elyor terms incorporated into a Proposal prevail over these Terms only for the subject matter they expressly cover and only to the extent of a genuine inconsistency. They do not displace an unrelated provision of these Terms. A Proposal must identify them with sufficient clarity before approval.

A website description, image, editorial statement, preliminary suggestion or prior conversation does not override a specific Proposal or Confirmation. This does not permit Elyor to disregard pre-contract information that applicable law makes binding.

Supplier terms occupy a separate contractual track. They govern the Supplier Contract, not Elyor’s own service. A Supplier term does not remove an express duty Elyor owes under the Elyor Service Agreement, and an Elyor term does not amend a Supplier term unless the Supplier accepts that amendment.

Before the Guest is bound, Elyor will make its own applicable Terms reasonably accessible in a form that can be saved where required. After the Elyor Service Agreement is formed, Elyor will provide the agreed Elyor contractual information on a durable medium within the time required by applicable law. A Supplier document or link may be forwarded as received, but forwarding does not make Elyor its host or publisher and does not create a duty to verify its completeness or continuing currency, preserve the destination of a link, or maintain a permanent Supplier-terms archive. The Guest should retain the Proposal, approval, Elyor acceptance, Supplier documents and links actually received, any reconfirmation and Confirmation, and should obtain and retain any fuller terms supplied directly by the Supplier.

No general “entire agreement” or priority wording excludes a mandatory remedy for a misleading statement. Any inconsistency not resolved by this section is determined under applicable law; these Terms do not create an additional Guest-favouring interpretation rule beyond mandatory law.

7. Enquiries

An Enquiry invites Elyor to consider a request. It is not an offer Elyor must accept, does not reserve inventory, does not authorise Booking and does not itself create a duty to pay an Elyor Fee or Supplier Amount.

The Guest should provide enough accurate information for Elyor to understand dates, destination or venue, Travellers or diners, material preferences and timing constraints. Early information remains provisional unless incorporated into a Proposal.

Elyor may ask questions, contact potential Suppliers and prepare selected options before an Elyor Service Agreement forms. Preliminary activity does not guarantee availability, acceptance, completeness of search or continuation. Silence, failure to reply and completion of a general contact form are not approval to book.

Elyor may decline or close an Enquiry that is outside its service, cannot reasonably be pursued, lacks essential information, involves suspected fraud, illegality, sanctions, safety or security concerns, requires separate or supplemental terms that have not been agreed, or would fall outside the standalone model. Elyor need not disclose confidential risk, fraud-prevention or Supplier information as a reason. Where reasonably practicable, Elyor may state that it is not proceeding.

An Enquiry may be withdrawn before Elyor accepts a Proposal request. Elyor may treat an Enquiry as closed if the Guest does not respond within a stated Proposal or response period. No inventory or price is held during preliminary work unless a Supplier expressly confirms a hold.

8. Proposals, availability and validity

A Proposal is specific to the request and identifies, as applicable and based on information known or supplied at that time:

• the Supplier and expected contracting party;
• the Accepted Scope and requested Supplier Service;
• relevant date, local time, duration, party size and Travellers;
• core room, cabin, vehicle, menu, experience, rate or category and material inclusions;
• Supplier price, currency, known taxes and amounts expected to be payable locally;
• deposit, prepayment, guarantee, payment schedule and intended payee;
• each Elyor Fee, tax, due date and earning event;
• material cancellation, change, no-show and refundability terms;
• a Preferred Partner Benefit presented as part of the option;
• any expressly permitted tolerance within the Approved Booking Parameters; and
• Proposal validity and whether inventory or price is actually held.

A Proposal is a transaction snapshot, not a comprehensive market report. Elyor selects sources and options using the Guest’s brief, information reasonably available, professional judgement and the time available. Unless expressly promised, Elyor does not represent that it searched every Supplier or channel, presented every available option, found the lowest price, achieved direct-rate parity or identified an objectively best choice.

A validity period is the period within which the Guest may approve the Proposal. It does not itself hold inventory, guarantee a price or bind a Supplier. Unless a specific hold is confirmed, availability and Supplier Information may change before Supplier acceptance. Elyor may correct or withdraw a Proposal before Supplier acceptance if it has expired, contains an error, is affected by a Supplier update, cannot lawfully or reasonably be performed, or no longer falls within Elyor’s accepted service.

The Guest must read the complete Proposal, the booking-material Supplier conditions communicated under Section 5 and any fuller Supplier terms provided directly by the Supplier or forwarded by Elyor before approval. A headline price must be read with currency, taxes, payee, deposit, prepayment, guarantee, payment timing, cancellation, amendment, no-show, refundability and material restriction information. If an amount cannot reasonably be calculated in advance, the Proposal will state an objective calculation method and any maximum required for an informed decision.

If a Proposal contains alternatives, approval must identify the selected option. An unclear response or a response adding a condition may be treated as a request for revision, not Booking authority. Elyor need not act until the instruction is sufficiently clear and all required information and consents are received.

9. Approval and limited Booking authority

Approval must identify a concrete Proposal and selected option. By approving, the Guest asks Elyor to accept the assignment and, if Elyor accepts, authorises Elyor to seek the specified Booking within the Approved Booking Parameters. Approval remains subject to Supplier availability and is not a guarantee of Supplier acceptance.

The Guest authorises Elyor to perform routine administrative actions and accept objectively non-adverse administrative differences described in Section 11. Elyor may not accept a higher total price or another Material Adverse Change without express reconfirmation. Where the Proposal gives an objective tolerance, action within that tolerance is already authorised.

Approval may be given by email, an accepted approval function or another written channel accepted by Elyor. A request made by telephone creates no Booking authority until the material instruction is confirmed by Elyor on a durable medium and the Guest confirms the instruction in a reproducible form where applicable law requires that sequence. Where approval creates or may create a payment obligation, the approval wording and interface must clearly communicate that consequence.

Elyor may rely on an instruction or approval received from the Guest’s designated email address, account or accepted contact channel unless Elyor has been told before acting that it is compromised or unauthorised, or an obvious inconsistency requires clarification. This reliance rule does not create an irrebuttable presumption or shift a mandatory burden of proof.

The Guest may withdraw Booking authority by any clear statement that reaches Elyor before Elyor sends, submits or otherwise makes a Supplier-facing instruction that is capable of forming the Supplier Contract on acceptance or through the Supplier’s booking process. Use of the designated written channel is recommended so that timing and content can be evidenced, but it is not a condition of validity. Once Elyor has taken that authorised Supplier-facing step, a later withdrawal cannot retract it; Elyor will treat the statement as a change or cancellation request under Section 27, but the Supplier Contract or a Supplier charge may arise before the Supplier acts on it. Withdrawal does not undo work already performed, an earned Elyor Fee, an agreed reimbursable expense or a Supplier Contract formed through an authorised step taken before receipt, subject always to Section 29 and mandatory law.

Booking authority ends when Elyor takes the authorised Supplier-facing step described above, the Supplier declines, the Proposal expires, a valid withdrawal reaches Elyor before that step, or Elyor validly ends the assignment. Any separate authority needed for an amendment, cancellation or routine post-submission administration is governed by the relevant instruction, the Supplier Contract and these Terms.

10. Intake

If Elyor accepts the approved request, Elyor will send the Intake request before attempting the Booking. The message may also constitute Elyor’s acceptance under Section 12 where it states that the identified Proposal has been accepted for processing. Intake supplies Traveller, contact, preference, fulfilment and Payment Authorisation information required for the approved request. It is an implementation step, not a second Proposal.

Completing Intake does not amend the approved Proposal or expand Elyor’s authority. If Intake information conflicts with an Approved Booking Parameter, Elyor may pause and ask for clarification or reconfirmation. Elyor will not infer consent to a Material Adverse Change from Intake, silence or general payment details.

The Guest must provide complete, accurate and current information, hold the authority confirmed under Section 26, and respond within any operational deadline reasonably identified for the request. Elyor may rely on that information unless there is an obvious inconsistency or a verification duty applies. Elyor need not investigate whether a stated preference, name, authority or payment relationship is correct merely because the information came through Intake.

A request is not ready for Booking until Elyor has the information, authority, payment status and any separate express declarations legally required to proceed. Delay, omission or conflict may lead to suspension, expiry or loss of availability or price. Elyor is not responsible for that loss to the extent caused by the Guest’s delay, omission or inaccurate information.

Providing payment information is not open-ended authority. Elyor collection must fall within an approved Proposal and specific Payment Authorisation under Sections 17 and 18. Supplier payments remain direct to the Supplier except for the narrow restaurant recovery.

Personal-data practices are described in Elyor’s Privacy Policy and, where applicable, information presented during Intake. Section 33 explains that Elyor may process personal data without consent where another lawful basis applies. Where Elyor relies on consent for a particular processing operation, it will request that consent separately where required; refusal or withdrawal does not affect processing that is lawful on another basis.

11. Material Adverse Changes and reconfirmation

Before asking a Supplier to accept, Elyor will act within the Approved Booking Parameters and use reasonable care regarding material terms then made known to it. A higher total price or higher binding payment always requires express reconfirmation. Reconfirmation is also required where Elyor becomes aware that the available terms fall outside an approved Supplier or Supplier range, service, date or date range, local time or time range, party details, core category, material inclusion, deposit, prepayment, payment timing, payee, refundability, cancellation or no-show boundary.

Elyor may proceed without another approval where the difference is already within a tolerance clearly stated in the Proposal or is objectively non-adverse and administrative, including correction of an obvious spelling or formatting error, a Supplier-internal reference, a clearer tax breakdown with no increase in the approved total, or an improvement that creates no new obligation or material disadvantage. A lower price alone does not require reconfirmation. Elyor may also take a technically necessary administrative step that does not alter the substance or economic effect of the approved request.

This section does not authorise Elyor to replace the Supplier, core service, date, time, category or accepted economic exposure merely because the total price is unchanged. A price-neutral change can be materially adverse. Where the Proposal expressly authorises a defined range or tolerance, the Guest has approved action within that range.

If a Material Adverse Change arises, Elyor will describe the change then known and request express reconfirmation before Booking. Silence, a previous general instruction, completion of Intake or a general payment mandate is not reconfirmation. If the Guest does not respond in time, Elyor may allow the Proposal or Supplier hold to expire.

Supplier inventory may expire while reconfirmation is sought. Elyor is not responsible merely because the original option is lost before the Guest responds, unless Elyor directly caused the loss by breaching the care required for the accepted task.

12. Elyor agreement and Supplier Booking formation

The Guest’s approval is a request for Elyor to accept the Accepted Scope and a conditional grant of the limited Booking authority in Section 9. It is not, by itself, Elyor’s acceptance and is not Supplier confirmation.

The Elyor Service Agreement forms when Elyor expressly accepts after the Guest has received or had reasonable access to these Terms. Elyor may accept through a written acknowledgement identifying the Proposal or by sending Intake with a statement that the approved request has been accepted for processing. An automated Enquiry receipt, preliminary option or request for information is not acceptance.

Once Elyor accepts, it may begin authorised work, subject to any separate express request required for performance during a statutory withdrawal period. Elyor undertakes careful performance of the Accepted Scope; it does not promise that a Supplier Contract will form unless a Proposal expressly and lawfully states a different result.

The Supplier Contract forms only when the Supplier accepts. Supplier acceptance may be communicated directly or through Elyor. Until then, Supplier Information, price and availability remain subject to change and Section 11 applies.

If the Supplier declines or does not accept before availability expires, no Supplier Contract is formed. Elyor will notify the Guest after it actually learns the outcome, within a reasonable time and through the supplied contact details. No Supplier price is payable merely because a request was attempted. An Elyor Fee or exceptional expense may nevertheless be payable where the Proposal validly made it consideration for research, urgent handling, attempted arrangement or other work rather than Supplier confirmation; otherwise the stated earning event controls.

13. Confirmations

After a Supplier accepts a Booking, Elyor will send the Guest a written Confirmation. Ordinarily Elyor forwards the Supplier’s confirmation or provides it as an attachment so the Guest can retain the Supplier record and booking reference. The Confirmation is sent to the contact details supplied by the Guest; the Guest must keep them current and check filtered or junk folders where appropriate.

For selected restaurant reservations, the Guest may receive a complete Elyor Confirmation instead of the restaurant’s original message. Based on the information confirmed or supplied by the restaurant, that Confirmation will identify the restaurant; reservation date, local time and relevant time zone; party size; booking reference if issued; confirmed service, menu or material inclusion; disclosed price and currency; known taxes and amounts payable locally; each deposit, prepayment, Elyor Fee and other agreed charge; the payee or collector for each material amount; cancellation and no-show terms; any authorised restaurant recovery; how to request a change or cancellation; and Elyor’s contact details. The Supplier Contract remains between the Guest or relevant Traveller and the restaurant. An Elyor Confirmation does not make Elyor the restaurant or dining-service provider.

A Confirmation records an accepted Booking. It does not retrospectively authorise a term outside the Approved Booking Parameters. A formatting difference, internal Supplier reference or objectively non-adverse administrative difference under Section 11 is not a new term. A Material Adverse Change is not accepted merely because it appears in a Confirmation.

Forwarding a Supplier confirmation or reproducing Supplier Information is not independent verification or a warranty by Elyor of the Supplier’s performance, solvency or future compliance. The Supplier’s record and accepted terms govern the Supplier Contract, subject to applicable law and any correction required because Elyor transmitted an instruction incorrectly.

Elyor will provide the contractual information required by law in a form the Guest can retain and reproduce. Electronic approvals, timestamps, delivery logs, Supplier messages, payment records and Confirmations may be used as evidence of the transaction. They are not conclusive where they contain an error and do not reverse a mandatory burden of proof. The Guest should preserve the complete transaction record for the Booking and any reasonable claims period.

14. Checking Confirmations; declining, pausing and ending work

The Guest must check each Confirmation promptly and before using the Supplier Service. This includes names, dates, local time and time zone, party size or occupancy, category, rate, inclusions, price, currency, payee, payment timing, cancellation and no-show terms. A known error or omission must be reported to Elyor without avoidable delay. Late notice does not create an artificial claims deadline, but a remedy may be reduced to the extent the delay actually prevents correction, impairs investigation or increases avoidable loss.

Some Suppliers treat a name correction, date change or other amendment as cancellation and rebooking. Where a material Supplier consequence is made known to Elyor before it acts on a correction, Elyor will communicate it where reasonably practicable. A new charge or Material Adverse Change requires approval. The Guest remains responsible for reviewing the booking-material Supplier conditions communicated by Elyor, any fuller terms provided directly by the Supplier or forwarded by Elyor, and for retaining the documents or links actually received. If a service is imminent, the Guest must obtain urgent clarification of any uncertainty directly from Elyor or the Supplier.

Elyor may objectively and proportionately decline, pause or suspend work where:

• essential information, authority, express consent or verification is missing, or payment of a due Elyor amount is missing except to the extent the Guest lawfully may withhold payment or set off a claim;
• instructions are ambiguous, contradictory or apparently outside the Approved Booking Parameters;
• proceeding presents a plausible fraud, unlawful-payment, sanctions, security, safety or other legal concern;
• the Guest or a Traveller engages in serious abusive, threatening or fraudulent conduct towards Elyor, its personnel or a Supplier;
• the Supplier refuses or cannot proceed, a Material Adverse Change awaits reconfirmation, or action creates a material risk of an erroneous Booking;
• the request falls outside these Terms, any applicable separate or supplemental terms, or the standalone model; or
• an event under Section 30 materially affects performance.

Where legally and practically possible, Elyor will notify the Guest of a pause and give a reasonable opportunity to remedy a remediable problem. Elyor need not disclose confidential fraud, security, sanctions or Supplier information. A pause does not hold inventory, price or a Supplier deadline unless the Supplier expressly agrees.

Elyor may end the Elyor Service Agreement for a material Guest breach after a reasonable opportunity to cure where the breach can be cured. Elyor may end it immediately for fraud, an unlawful instruction, a serious sanctions or safety risk, severe abuse, or where continuation is objectively unreasonable or unlawful. Existing Supplier Contracts remain separate and are not cancelled merely because Elyor ends its own work. Earned Elyor Fees and separately agreed necessary expenses remain due; an unearned prepaid Elyor amount is returned as required by Sections 19 and 29 and applicable law.

15. Elyor Fees, expenses and Supplier compensation

Elyor does not charge merely because a person submits a general Enquiry. Each Proposal states any Elyor Fee, applicable tax, currency, due date and earning event before approval. If an exact total cannot reasonably be calculated in advance, the Proposal gives an objective method and any maximum required for an informed decision. If a Proposal identifies no Guest-paid Elyor Fee for that assignment, no such fee is charged for it. That does not create a promise that a later or different assignment will be free.

An Elyor Fee is consideration for Elyor’s own Accepted Scope, not for the Supplier’s later performance. A Proposal may identify a research, urgent-handling, arrangement, reservation, amendment or other fee and the event on which it is earned. Ordinary overhead is included in the agreed fee. An exceptional third-party or out-of-pocket expense is reimbursable only if the Proposal separately identifies the expense or an objective calculation and the Guest expressly approves it. Elyor may request an agreed reasonable advance for such an expense.

Unless a Proposal validly specifies a different event, a Restaurant Reservation Fee is earned when the restaurant accepts and the Supplier Contract or confirmed reservation is formed as a result of Elyor’s arrangement. Once earned, the fee remains payable whether or not it has yet been collected, unless Section 19, the Proposal or mandatory law requires a refund or credit. It is not made unearned merely because the Guest later changes or cancels, does not attend, or the restaurant makes a change that does not trigger Section 19. Section 19 states the specific refund or credit rules for restaurant-initiated cancellation, prevented performance caused by restaurant insolvency or closure, and a move to a different local calendar date. These rules do not remove a remedy for an incorrect charge, a relevant Elyor breach, statutory withdrawal or another mandatory ground.

An Elyor Fee is separate from every Supplier Amount. An invoice or collection record will identify Elyor’s own charge and will not present a Supplier price as Elyor revenue. A Guest is liable only for a fee properly disclosed in the approved Proposal or later expressly agreed before Additional Work begins. An earned but unpaid Elyor Fee remains a claim for Elyor’s own service and may be collected only through a method and remedy permitted by the agreement and applicable law.

Elyor may receive ordinary commission, programme compensation, an incentive or another commercial benefit from a Supplier or programme, alongside or instead of a Guest-paid fee (together, Elyor Compensation). Where a Proposal discloses qualifying Elyor Compensation, the Guest and Elyor expressly agree that it is Elyor’s own-account remuneration, may be retained by Elyor and is not automatically credited against the Supplier price or an Elyor Fee. Elyor will disclose a material interest or compensation information where the nature of the assignment, the Proposal or applicable law requires it. This agreement does not exclude or modify any non-waivable duty to disclose a material interest, account for compensation or transfer money or property received for the Guest’s account; to the extent such a duty applies, Elyor will comply with it.

No hidden fee, payment-method surcharge or additional payment may be imposed after approval without the specific prior disclosure and express agreement required by law. Section 18 separately governs a restaurant recovery and Elyor administration fee.

16. Supplier prices, taxes, currencies and obvious errors

Supplier prices are set by the Supplier and, under this operating model, paid directly to it, subject only to Section 18. The Proposal states the Supplier’s currency and, so far as reasonably available from Supplier Information, whether taxes, tourism levies, resort or destination charges, service charges, gratuities and locally payable amounts are included or additional.

Supplier Information may change or omit a charge that is imposed lawfully at destination. Elyor will not knowingly conceal a material charge made known to it, but does not independently guarantee every tax or local levy. The Guest should review the Supplier confirmation and ask about an unclear amount before use.

A price in one currency is not a guarantee of value in another. Conversion rates and fees imposed by the Guest’s bank, card issuer or payment provider are outside Elyor’s control. An approximate conversion is for convenience; the Supplier’s stated currency and amount control unless the Proposal expressly fixes another basis.

Supplier price and inventory may change until Supplier acceptance. Any pre-acceptance change outside the Approved Booking Parameters is handled under Section 11. After acceptance, the Supplier may change an amount only under the Supplier Contract and applicable law. Elyor’s forwarding of a request does not itself validate it.

Elyor is not required to honour an obvious error that a reasonable person would recognise, including a misplaced decimal, duplicated discount or clearly inconsistent description. Elyor may correct or withdraw the affected Proposal before Supplier acceptance, explain the correction and seek reconfirmation where required. An ordinary increase is not converted into an obvious error merely by description. An unearned Elyor Fee affected by Elyor’s error is corrected under Section 19.

Elyor has no continuing duty after Proposal or Confirmation to monitor for a lower price, a new promotion or returned inventory, or to cancel and rebook. Such work may be accepted separately as Additional Work.

17. Payment methods and authorisations

The Proposal distinguishes the payee for each material amount. Supplier Amounts are paid directly to the Supplier under its terms. Elyor collects its own disclosed fees and, only in the circumstances in Section 18, may recover a Restaurant Amount.

Subject to applicable law, Elyor may accept payment by a method identified in the Proposal, invoice or authorised payment step and is not required to offer every method for every assignment, currency, jurisdiction or Guest. Elyor does not charge its own payment-method fee for an available bank-transfer option. The Guest must instruct the transfer for the full amount lawfully due and remains responsible only for charges lawfully imposed on it by its own bank or payment service provider; charges allocated by applicable law to Elyor or Elyor’s payment service provider remain with Elyor.

Whether a charge is a payment-method charge depends on its substance, not its name. A charge described as an administration, transaction, processing, handling or Additional Work fee is treated as a payment-method charge if it is triggered by, or varies according to, the payment method. Elyor will not impose such a charge where applicable law or binding payment-scheme rules prohibit it, including for a regulated consumer debit or credit card or an applicable SEPA payment instrument.

For a Consumer using a payment instrument not subject to such a prohibition, Elyor may impose a payment-method charge only if applicable law permits it; before approval, the Proposal separately identifies the relevant instrument or objectively defined class, the fixed amount or objective calculation and any applicable maximum; the Consumer expressly accepts it; and the charge does not exceed the documented direct incremental cost actually borne by Elyor for use of that instrument.

For a Guest that is not a Consumer, a charge for an unregulated payment instrument may apply only if applicable law and binding payment-scheme rules permit it and the Proposal states the relevant instrument or objectively defined class, fixed amount or objective calculation and applicable maximum before approval. The Guest must expressly accept it. Non-Consumer status alone does not establish that a payment instrument is unregulated.

Providing payment details is not open-ended authority. A charge by Elyor must be supported by the approved Proposal and, where required, a specific Payment Authorisation identifying the payee, amount or objective calculation, currency, trigger, assignment and relevant maximum. Authentication or an additional confirmation may be required by a payment provider or law.

The Guest must ensure the method is valid, adequately funded and authorised by its holder. If payment or authentication fails, Elyor may pause work under Section 14 and availability may be lost. A failed authorisation is not permission to use another method or amount, and any later collection of an earned fee must remain within the applicable Payment Authorisation or another lawful collection route.

An undisputed Elyor amount must be paid by its stated due date. Statutory interest and the reasonable, causally incurred recovery costs permitted for the relevant transaction may apply after default. Elyor will not impose on a Consumer any fixed recovery charge reserved by law for non-consumer transactions. Any set-off, withholding or collection remedy remains governed by applicable law; these Terms do not remove a Guest remedy arising from Elyor’s non-performance.

For a particular confirmed restaurant reservation, Elyor may cancel that reservation because its earned Restaurant Reservation Fee remains unpaid only if all of the following conditions are met: before Booking, the Proposal separately and expressly identifies that remedy and the Guest separately authorises Elyor to exercise it for the identified reservation; the Restaurant Reservation Fee, due date and earning trigger, together with an applicable valid Payment Authorisation or agreed invoice route, have been agreed; an authorised collection has failed or the due date has passed; Elyor still holds the Guest and Supplier authority required to cancel; Elyor sends a notice on a durable medium stating the exact unpaid balance, a lawful payment route, a reasonable cure deadline and the consequence that the identified reservation may be cancelled; no lawful withholding or set-off right, or genuine and sufficiently particularised billing dispute, is outstanding; the fee remains lawfully due and unpaid immediately before Elyor transmits the cancellation; and cancellation is permitted by the Supplier Contract and applicable law. Cleared payment received before transmission ends this cancellation authority. Any exercise must be objectively reasonable and proportionate in the circumstances, with particular regard to the position of a Consumer. As an absolute condition, cancellation must not create, trigger, increase or accelerate any Supplier Amount or Restaurant Amount. This is a separate, reservation-specific authority, not a general cancellation mandate, and it does not apply to an unpaid Supplier Amount, an unrelated fee or reservation, or an amount the Guest may lawfully withhold, set off or genuinely dispute as described above. Cancellation under this paragraph does not extinguish the earned fee unless Section 19, the Proposal or mandatory law requires a credit or refund.

18. Restaurant cancellation and no-show recovery; administration fee

A restaurant may impose a charge for late cancellation, reduced party size or non-attendance under terms disclosed before Booking. Ordinarily the restaurant charges and receives that amount directly. The Guest is responsible for a Restaurant Amount only where the applicable trigger, amount or objective calculation, currency, payee and relevant maximum were disclosed and accepted before Booking.

For a selected reservation, if the restaurant actually charges Elyor or specifically authorises Elyor to collect the amount, the Guest authorises Elyor to recover the corresponding Restaurant Amount using the specifically authorised payment method or by invoice. Recovery is limited to the amount lawfully due under the accepted restaurant terms. Elyor will identify the restaurant amount separately and, on request where appropriate, provide the available basis or accounting for the recovery.

Elyor may charge its own payment-method-neutral administration fee for the additional work of handling an accepted restaurant cancellation or no-show recovery. That fee becomes payable only if its fixed amount or an objective calculation and relevant maximum were disclosed and expressly accepted either in the approved Proposal or later, before Elyor begins the additional recovery work. If it has not yet been validly agreed, Elyor may offer that Additional Work and fee for separate acceptance; Elyor may not set the fee unilaterally after performing it.

The Restaurant Amount and Elyor administration fee are separate. The administration fee is consideration for Elyor’s own additional handling, is not an increase to the restaurant’s amount, is not a contractual penalty and does not vary merely because the Guest pays by card, bank transfer or another available method. Any separate payment-method charge is governed exclusively by Section 17 and is not part of this administration fee.

The recovery authority in this section does not permit Elyor to collect an ordinary dining bill, menu spend, wine, gratuity or unrelated Supplier Amount and does not create a general mandate for future reservations. The separate nonpayment-cancellation authority in Section 17 concerns only an earned Restaurant Reservation Fee for the identified reservation and does not expand the Supplier Amount or Restaurant Amount collection permitted here. A cancellation under Section 17 must not create, trigger, increase or accelerate any Supplier Amount or Restaurant Amount, and Elyor may not charge an administration fee for making or handling that cancellation. An incorrect or disputed collection is handled under Section 19 without restricting non-waivable payment rights.

19. Payment questions, refunds, cure and chargebacks

If the Guest believes an amount charged by Elyor is incorrect, the Guest should contact concierge@elyor.co with the Proposal or Booking reference, amount, date and available supporting information. Elyor will investigate reasonably, provide an appropriate breakdown and correct an established error within a reasonable time. This direct route may resolve a matter quickly but is not a condition to exercising a statutory bank, issuer, payment-provider, regulator or court right.

The party that received a payment ordinarily makes a refund that is due. A Supplier refund is therefore normally issued by the Supplier under the Supplier Contract and applicable law. Elyor does not control Supplier funds or processing time and does not advance a Supplier refund from its own money. Elyor may forward a clear refund request and a response it receives within the basic assistance in Section 5. Further pursuit, replacement sourcing or claims work may be declined or accepted as Additional Work.

Elyor refunds or credits its own amount where required by the Proposal, these Terms or mandatory law, including an overcharge, duplicate charge, unearned fee, invalid restaurant recovery or a remedy for Elyor’s material breach. Where a remediable issue can be corrected without unreasonable delay or disadvantage, the Guest should give Elyor a reasonable opportunity to cure or re-perform. If only part of Elyor’s own service is materially affected, the remedy is limited to that part unless mandatory law requires more.

Elyor will refund a paid Restaurant Reservation Fee, or credit an earned but unpaid Restaurant Reservation Fee, in full if: the restaurant initiates cancellation of the confirmed reservation; restaurant insolvency or closure actually prevents the confirmed reservation from being performed; or the restaurant moves the confirmed reservation to a different local calendar date and the Guest rejects that move before accepting or using the replacement. No refund or credit is due under those special grounds if the Guest accepts a replacement reservation in place of the affected reservation. A change of time that remains on the same local calendar date does not by itself trigger a refund or credit under this paragraph.

Outside those special grounds, an earned Restaurant Reservation Fee is not automatically refundable merely because the restaurant changes the reservation, the Guest later changes or cancels or does not attend, or the restaurant experiences an event that does not actually prevent performance. A refund or credit remains due where an express Proposal promise requires it, Elyor charged incorrectly, the Supplier Contract never formed, the Booking failure was caused by Elyor’s material breach, Elyor knew or should have known at confirmation that a fundamental Supplier failure was likely where applicable law so provides, or mandatory law otherwise requires it. These rules apply only to Elyor’s Restaurant Reservation Fee; any Supplier Amount remains governed by the Supplier Contract and the preceding paragraph.

If a refund or credit ground arises before an earned Restaurant Reservation Fee has been collected, Elyor will cancel or reduce the unpaid balance accordingly and will not collect the credited amount. Otherwise, cancellation under Section 17 does not by itself make an earned fee unearned, and Elyor may pursue an unpaid amount only through a lawful collection route subject to applicable defences, withholding and set-off rights.

If a Restaurant Amount was not lawfully due or Elyor collected more than the permitted amount, Elyor will return the invalid or excess recovery it received. A separately agreed administration fee is assessed by its own earning event and the work performed; it is not automatically reversed solely because the Supplier later changes its position. It is corrected where Elyor did not perform the agreed handling, caused the invalid recovery or mandatory law requires correction.

Statutory and payment-scheme chargeback rights remain unaffected. A chargeback outcome does not by itself finally determine whether the underlying contractual amount was due. Elyor may provide evidence to an issuer or payment provider and may pursue a lawfully due amount after a reversal. To the fullest extent permitted by law, if the Guest knowingly makes, supports or maintains a materially false, misleading, fraudulent or duplicative chargeback, payment dispute or reversal request, the Guest must reimburse Elyor for all documented, reasonable and legally recoverable losses, liabilities, charges, costs and expenses incurred as a result, including payment-provider, card-scheme, bank, administrative, investigation, collection and reasonable legal or professional costs where recoverable. This reimbursement is reduced only to the extent Elyor caused the relevant loss or has already recovered the same amount from another source. For a Guest that is not a Consumer, the reimbursement obligation also applies where a chargeback, payment dispute or reversal request is rejected, withdrawn or finally determined to have lacked a valid contractual or legal basis, whether or not fraud is established.

Refunds are ordinarily made by a lawful method appropriate to the original payment and in the relevant received currency. No party is entitled to recover the same loss twice. A refund, insurance payment, issuer credit, Supplier payment, avoided cost or other benefit relating to the same loss is taken into account as applicable law requires.

20. Hotels

Hotel Bookings are made for the confirmed property, dates, occupancy, room or suite category, rate and board basis. The Supplier Contract may include guarantee, deposit, prepayment, identification, age, check-in, check-out, local-tax, resort-charge, cancellation, no-show and hotel-rule terms.

Rates with similar names may differ in flexibility, inclusions, eligibility and availability. Elyor does not promise that a rate is the lowest available, identical to a direct rate or no higher than every rate through another channel. The applicable rate is the approved rate accepted by the hotel, subject to a reconfirmed change under Section 11.

The Guest must ensure names, occupancy and dates are correct and review bedding, connecting-room, accessibility and arrival requests. Elyor will use reasonable care to transmit a request within the Accepted Scope but cannot guarantee it unless the hotel expressly confirms it. A specific room number, location, view, upgrade, early arrival, late departure or adjacent room is not guaranteed merely because requested.

Accommodation and incidentals are paid directly to the hotel. A Booking guarantee remains subject to the hotel’s authorisation and no-show rules. Elyor has no duty after Confirmation to monitor a lower rate, returned inventory or room assignment, or to cancel and rebook, unless separately accepted as Additional Work.

21. Preferred Partner Benefits

Preferred Partner Benefits may be available when Elyor makes an eligible Booking through a participating programme or relationship. The Proposal identifies benefits then represented as part of an option and known eligibility conditions.

The hotel or programme provides and controls each benefit. Breakfast, credits and other amenities may be limited by room, rate, occupancy, outlet, stay length or programme rules. Upgrades, early check-in and late check-out are commonly subject to availability at the relevant time unless expressly guaranteed in the hotel Confirmation.

Elyor will take reasonable care to request or attach a benefit expressly included in the approved Proposal. Elyor does not guarantee a discretionary benefit, a specific upgrade category or the continuing operation of a programme. A benefit described as “subject to availability,” “request” or similar is not converted into a guarantee by inclusion in a Proposal.

If an expressly identified essential or guaranteed benefit becomes unavailable before Booking and the loss falls outside the Approved Booking Parameters, Section 11 applies. Loss of a discretionary or objectively non-material benefit does not automatically require reconfirmation. If a hotel later fails to provide a benefit, the claim lies principally under the Supplier Contract. Elyor does not owe a cash equivalent, replacement benefit or fee refund merely because the Supplier fails to deliver it, but may provide the limited assistance in Section 5 or accept Additional Work.

Preferred Partner Benefits cannot be assumed to apply to an existing reservation made directly or through another intermediary. Any attempt to add them requires separate written acceptance and remains subject to hotel and programme rules.

22. Restaurants

Elyor may request and coordinate a restaurant reservation for the date, local time, party size and service in the approved Proposal. The restaurant controls availability, table allocation, seating, opening hours, admission, menu and dining service.

The Supplier Contract may include a deposit or prepayment, set menu, minimum spend, table-time limit, dress code, age rule, arrival tolerance, party-size rule, cancellation window or no-show charge. The Guest must ensure all diners understand conditions affecting them and that the party attends on time. A restaurant may treat late arrival, reduced party size or non-attendance as cancellation or no-show where its accepted terms allow.

Elyor does not guarantee a particular table, view, seating area, menu item, chef, admission decision or length of service unless the restaurant expressly confirms it as binding. Dietary, allergy, seating, celebration and accessibility information remains a request unless confirmed. Section 25 applies to safety-critical requirements.

An Elyor Fee is separate from food, beverages, wine, service charge, taxes, gratuities, deposit, prepayment and minimum spend. Each Elyor Fee must be disclosed. Sections 18 and 19 govern the narrow restaurant recovery, administration fee and related corrections.

23. Other standalone services

Elyor may arrange an individually identified cruise, villa or home rental, private aviation service, transfer, vehicle, experience or another standalone service. The Proposal names the Supplier and states, based on Supplier Information, the specific category, dates, price, payment terms and material restrictions applicable to approval.

Each arrangement is separately offered, approved, contracted with its Supplier and paid. Supplier terms may include deposits, security deposits, identification, age, operating limits, licensing statements, safety rules, insurance requirements, cancellation and conduct rules. Sections 5 and 8 govern communication and review of those conditions. The Guest must retain what it receives and assess personal suitability before approval.

Elyor does not own or operate the vessel, aircraft, vehicle, property or activity. A recommendation or inclusion in selected options is not an independent engineering, maintenance, licensing, registration, insurance, security, medical, safety, solvency or suitability certification. Elyor may ordinarily rely on credible Supplier, programme or register information, subject to Section 5 and any concrete warning sign.

Supplier Amounts are paid directly to the Supplier. Elyor does not combine independent Supplier prices into an Elyor charge. Any Elyor Fee or exceptional expense for the particular assignment is separately disclosed.

24. Coordinated itineraries — standalone services only

Elyor may place several standalone Bookings into one itinerary or communication for the Guest’s convenience. Coordination may include aligning dates, recording preferences, forwarding Confirmations and displaying a coherent schedule. Organisational presentation does not replace the separate Proposal, approval, Supplier terms or Confirmation for each component.

Under the operating model governed by these Terms, Elyor does not offer or sell a travel package and does not facilitate a linked travel arrangement. Elyor does not sell multiple Supplier Services for one or a combined Supplier price, collect a combined Supplier price, or enter one Supplier Contract covering independent providers. Each Supplier Service is individually selected and approved, has an identifiable Supplier and separate price, is booked separately, is paid directly to that Supplier and remains governed by its own Supplier Contract.

Elyor acts as concierge and intermediary for those individual services, not as the Supplier, tour operator or package organiser. However, legal status depends on the actual transaction and mandatory law, not merely the label used, separate documents or direct payment. Nothing in these Terms excludes a mandatory protection that applies to the transaction notwithstanding its description.

Elyor may narrow, decline, suspend or end a request that cannot be performed within this standalone model or that would require Elyor to sell or facilitate a product it does not offer. The Guest should not treat a summary itinerary as a combined contract, combined price, single performance promise or guarantee that one component will operate if another changes.

25. Preferences and special requirements

The Guest should give Elyor timely, accurate and relevant information about preferences, accessibility needs, dietary requirements, allergies, celebrations and other circumstances that a Supplier needs to consider. Subject to the Privacy Policy, Elyor will use reasonable care to transmit information supplied for that purpose within the Accepted Scope.

Unless the Supplier expressly confirms a requirement as binding, it remains a request. Preferences relating to view, floor, location, bedding, adjacent rooms, seating, menu adaptation, vehicle type, guide language, timing or celebration arrangements are not guaranteed merely because Elyor records or transmits them.

The Guest must clearly identify before Proposal approval any requirement that is essential to the decision to proceed. Elyor will seek Supplier confirmation of an expressly identified essential requirement where that step forms part of the Accepted Scope and is reasonably possible. If, before Booking, the Supplier states that it cannot meet a confirmed essential requirement, or the available service falls outside the Approved Booking Parameters, Section 11 applies.

Elyor relies on the accuracy and completeness of information supplied by the Guest and does not diagnose a condition, assess medical fitness, determine allergy safety or certify that a Supplier Service is suitable. For health, allergy, mobility or safety-sensitive matters, the Guest must obtain appropriate professional advice and should confirm critical arrangements directly with the Supplier at the point of service. A Supplier remains responsible for its own assessment, facilities, food preparation and service delivery.

The Guest confirms the authority described in Section 26 to provide information about another Traveller. Data-protection information and any separate consent required for sensitive information are addressed in the Privacy Policy or, where applicable, information presented during Intake, not in a general contractual consent under these Terms.

26. Guest and Traveller responsibilities; reimbursement

Where the Guest is a natural person, the Guest must be at least 18 years old and have legal capacity to enter the Elyor Service Agreement. Where the Guest is a legal person, each natural person instructing Elyor, approving a Proposal or giving a Payment Authorisation on its behalf represents that the person has authority to bind the Guest for that act. Elyor may request reasonable evidence of identity, capacity or authority and may decline or pause work until it is provided.

When the Guest instructs Elyor for a Traveller or other participant, the Guest confirms that it has actual authority to request and approve the Booking, provide information reasonably necessary for it, communicate the booking-material Supplier conditions and charges received for it, and make the specific approvals given to Elyor. The Guest remains Elyor’s primary contact unless Elyor accepts another arrangement in writing.

Elyor may rely on clear instructions from the Guest and is not required to obtain duplicate approval from every Traveller unless law, the Supplier or an obvious authority issue requires it. The Guest must promptly tell Elyor if authority is limited, withdrawn or disputed. Conflicting instructions from a Traveller do not override the Guest’s instruction and may cause Elyor to pause until the authority position is clarified.

The Guest is responsible for:

• providing complete, timely and accurate names, dates, ages where relevant, contact details, payment authority, preferences and other information needed for the request;
• reviewing Proposals, the booking-material Supplier conditions communicated by Elyor, any fuller Supplier terms provided directly or forwarded by Elyor, reconfirmations and Confirmations, retaining the documents and links actually received, and reporting a known discrepancy without avoidable delay;
• ensuring that each Traveller receives and understands the Supplier conditions, practical instructions and payment, cancellation, amendment, refundability, no-show and material restrictions affecting that Traveller;
• obtaining valid passports, visas, permits, travel authorisations and meeting destination, transit, immigration and health requirements;
• assessing fitness and suitability for travel or an activity and obtaining appropriate professional advice;
• complying, and taking reasonable steps to ensure the party complies, with lawful Supplier rules, check-in or admission requirements, safety directions and destination law;
• attending reservations on time and notifying changes through the required channel;
• paying properly due Supplier Amounts and Elyor Fees at the stated time; and
• taking reasonable steps to avoid or reduce loss and preserving information reasonably needed to investigate a problem.

Requirements can change at short notice. Information Elyor provides about entry, health, weather, safety, insurance or local practice is general assistance based on sources available at the time and is not specialist advice. The Guest must check current information from governments, carriers, insurers, medical professionals and other competent authorities.

The Guest should arrange insurance appropriate to the journey and personal circumstances, including medical, cancellation, interruption, baggage and repatriation cover where relevant. A decision not to insure does not increase Elyor’s duties or transfer an otherwise uninsured risk to Elyor.

To the fullest extent permitted by law, the Guest must reimburse Elyor for all documented, reasonable and legally recoverable losses, liabilities, charges, costs and expenses, including reasonable legal and professional costs where recoverable, incurred by Elyor as a result of: materially inaccurate or incomplete information provided by or on behalf of the Guest; absence or excess of authority the Guest represented it held; a Guest or Traveller breach of booking-material Supplier terms accepted by the Guest or for which the Guest is responsible; an unlawful or fraudulent instruction; or another material breach of these Terms by the Guest. The reimbursement obligation applies to the extent the relevant matter caused the loss and is reduced only to the extent Elyor caused that loss or has already recovered the same amount from another source. For a Guest that is not a Consumer, this obligation also extends to third-party claims arising from the acts or omissions of a Traveller or participant included in the Guest’s instruction, to the extent connected with that instruction or Booking.

27. Guest changes, cancellation and ending the mandate

Before Elyor takes the Supplier-facing step described in Section 9, the Guest may ask Elyor to change a request or withdraw Booking authority. A change may require a revised Proposal, new fee and fresh approval. Withdrawal is effective when any clear statement reaches Elyor before that step. Once Elyor has sent, submitted or otherwise made an authorised instruction capable of forming the Supplier Contract, a later statement cannot retract it and is handled as a change or cancellation request under this section, whether or not Supplier acceptance has yet been communicated. Use of the designated written channel is recommended to evidence the instruction and its timing, but it is not a condition of validity.

After Supplier acceptance, a change or cancellation is governed by the Supplier Contract and applicable law. A Supplier may require a new rate, impose an amendment charge, retain a deposit or prepayment, or charge up to the full Supplier price where a valid, disclosed policy permits. Elyor cannot waive or fund a Supplier charge.

Elyor will use reasonable care to transmit a sufficiently clear change or cancellation request within the Accepted Scope. The Supplier Booking remains active unless and until the Supplier accepts or records the requested change or cancellation. Use of the designated written channel is recommended to reduce delay and preserve evidence, but a clear instruction that actually reaches Elyor through another channel is not invalid merely because that channel was used. An unsent message or a submission that does not reach the relevant Elyor booking contact cannot change or cancel a Booking. If a service is imminent and Elyor has not acknowledged the instruction, the Guest should also contact the Supplier directly. Elyor will forward or provide written evidence of a Supplier response it actually receives.

Each Booking is independent. Changing or cancelling one does not change or cancel another unless the Guest clearly instructs and the relevant Supplier separately accepts. A summary itinerary does not create automatic cross-cancellation rights.

Additional search, amendment, cancellation, refund or claims work outside the Accepted Scope may be declined or accepted as Additional Work. Its fee must be disclosed and expressly agreed before it becomes chargeable. An earned Elyor Fee, whether paid or unpaid, is not refunded or credited merely because the Guest later changes or cancels the Supplier Service. Any amount due for work not completed when the Guest ends Elyor’s mandate remains subject to the Proposal, Sections 17, 19 and 29, applicable authorisation and brokerage rules and mandatory law.

28. Supplier changes, cancellation, insolvency and alternatives

A Supplier may change or cancel a service because of availability, overbooking, operations, weather, safety, legal restrictions, insolvency or another circumstance. Rights against the Supplier, including any alternative performance or refund, are governed by the Supplier Contract and applicable law.

When Elyor actually learns of a material Supplier change or cancellation while relevant contact remains within the Accepted Scope, Elyor will notify the Guest within a reasonable time and accurately transmit the material options the Supplier makes available. Elyor does not continuously monitor every Supplier or Booking after Confirmation and is not responsible for a Supplier’s failure to contact the Guest directly where the Supplier has the relevant details.

An alternative is not booked without approval if it falls outside the Approved Booking Parameters or creates a new payment obligation. Elyor does not promise to find, finance, procure or guarantee an alternative. Replacement sourcing, extensive negotiation, refund pursuit or claims assistance may be offered as Additional Work or provided voluntarily without creating a continuing obligation.

Supplier insolvency may affect services and funds paid directly to that Supplier. Elyor does not hold or insure those funds and does not guarantee present or future Supplier solvency. Elyor is not required to undertake a continuing credit, licensing, insurance or financial audit. It may ordinarily rely on credible Supplier or register information but will not knowingly recommend a Supplier where concrete known circumstances create reasonable doubt about proper performance.

Elyor will provide Booking records it holds where reasonably required by law or within the basic assistance in Section 5. It does not become claims manager, insurer or guarantor by doing so. If Elyor exceptionally receives a Supplier refund for the Guest, Elyor will identify and transfer it after cleared receipt within a reasonable time, subject only to a lawful and due counterclaim that may validly be set off. Money held for the Guest is not reclassified as Elyor remuneration.

Except for the Restaurant Reservation Fee refund or credit grounds in Section 19, a later Supplier cancellation, change, insolvency or closure does not retroactively undo an Elyor Fee already earned for arranging the Supplier Contract, whether or not that fee has been collected. A same-day change to a restaurant reservation time does not by itself create the special Section 19 refund or credit. Cancellation of a restaurant reservation under the narrow nonpayment authority in Section 17 does not extinguish the earned fee unless the Proposal, Section 19 or mandatory law requires otherwise. Elyor remains responsible only to the extent its own breach caused or contributed to a legally recoverable loss, it failed to address a concrete warning sign as required, or mandatory law provides otherwise.

29. Consumer withdrawal and immediate performance

Elyor’s own service

This Section 29 applies only to the extent the Guest is a Consumer and a non-waivable statutory withdrawal right applies to the relevant agreement. Nothing in these Terms grants a contractual withdrawal or cancellation right where applicable law provides none. In particular, no statutory withdrawal right applies to a Supplier Contract or Elyor Service Agreement to the extent the relevant contract satisfies the legal conditions for an exception applicable to date-specific accommodation, catering or leisure services. A Guest that is not a Consumer has no contractual withdrawal right under this section; its rights are governed by Section 27, the Proposal and applicable law.

Where the Elyor Service Agreement is concluded at a distance and no statutory exception applies, a Consumer may withdraw from that agreement without giving a reason within 14 days from the day it is formed. To exercise the right, the Guest must send Elyor an unequivocal statement before the period expires. The statement may be sent, for example, by email to concierge@elyor.co or by post to JPS Hospitality OÜ, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia; those examples are not exhaustive. The deadline is met if the statement is sent before the period expires.

If required withdrawal information is supplied late, statutory extension rules apply. The Guest may use the following model but is not required to do so:

To JPS Hospitality OÜ trading as Elyor, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia, concierge@elyor.co: I hereby give notice that I withdraw from my agreement for Elyor’s concierge or booking-arrangement service. Proposal or service: ______. Date the agreement was formed: ______. Name: ______. Address: ______. Date: ______. Signature, only if sent on paper: ______.

Starting during the withdrawal period

Where a statutory withdrawal right applies, Elyor may begin performance during the withdrawal period after the Consumer expressly requests immediate performance and expressly acknowledges that the withdrawal right will be lost once Elyor has fully performed the relevant Elyor Service Agreement. Those declarations may be obtained through the Proposal, approval or Intake flow and must be separately recorded for the assignment; they are not inferred merely from acceptance of these Terms.

If the Consumer withdraws after requesting immediate performance but before Elyor has fully performed, the Consumer must pay the proportionate amount legally due for the service supplied up to the time Elyor receives the withdrawal. Subject to applicable law, that amount is calculated by reference to the agreed total Elyor Fee and the extent and value of the work already performed, which may include research, availability checks, Supplier communications, preparation and verification, authorised Booking submissions, follow-up and documentation.

Once Elyor has fully performed the relevant service following the required request and acknowledgement, the statutory withdrawal right in respect of that service is lost. For a discrete restaurant-reservation arrangement, securing the confirmed reservation and sending the applicable Confirmation may constitute full performance only where those acts complete the entire Accepted Scope and no other agreed Elyor performance remains outstanding. A wider assignment is fully performed only when its own Accepted Scope has been completed.

Withdrawal from the Elyor Service Agreement does not retract a Supplier-facing instruction already transmitted, unwind a Supplier Contract or cancel a confirmed Booking. Each affected Booking requires a separate clear cancellation instruction and remains subject to the Supplier Contract, Sections 19 and 27 and applicable law. Supplier charges and other amounts arising under the Supplier Contract remain payable to the extent permitted by that contract and applicable law. If the Consumer withdraws before Elyor has fully performed, the amount payable for Elyor’s own service is limited to the single proportionate amount permitted by applicable withdrawal law; an earning event under Section 15 does not create an additional amount beyond that statutory measure. If no statutory withdrawal right applies, or the right has been lost following full performance, earned Elyor Fees remain payable under the Proposal and Sections 15 and 19, subject to mandatory law.

Supplier Services

The withdrawal position for a Supplier Contract is separate. A contract for qualifying date-specific non-residential accommodation, catering or leisure may fall within a statutory exception to the general 14-day distance-contract right. Other Supplier Services may be governed by a different regime. Sections 5 and 8 govern communication and review of the Supplier’s cancellation, no-show and related conditions.

Withdrawal from the Elyor Service Agreement does not automatically cancel a Supplier Contract already accepted. The Guest must give a clear cancellation instruction for each affected Booking, after which Section 27 applies. Nothing here restricts a more favourable contractual or mandatory right.

30. Events beyond reasonable control

Neither Elyor nor the Guest is responsible for delay or failure to perform an obligation to the extent directly caused by an event outside that party’s control, not reasonably foreseeable when the agreement was made, and not reasonably avoidable or overcome through appropriate care. Examples may include severe weather, natural disaster, epidemic, war, civil unrest, government restriction, border or airspace closure, major infrastructure failure or widespread industrial action.

The affected party must notify the other within a reasonable time where practicable, provide material information then available and take reasonable steps to reduce avoidable effects. Elyor may pause or, if the effect makes continuation objectively impossible or unreasonable, end affected work under Section 14.

This section does not excuse payment already due for a service properly performed, an Elyor Fee already earned under Section 15 or a separately agreed necessary expense. It does not permit Elyor to retain an unearned prepaid own fee or money held for the Guest where return is legally required.

The consequences for a Supplier Service are governed by the Supplier Contract and applicable law. Elyor may transmit Supplier information it receives and provide the limited assistance in Section 5, but does not fund an alternative or Supplier refund. Elyor is not responsible for the underlying event or a Supplier’s independent response, while remaining responsible for its own non-excludable duties.

31. Responsibility and liability

Elyor is responsible for foreseeable loss directly caused by its failure to perform an expressly accepted or non-excludable duty with the care required by the Elyor Service Agreement and applicable law. Responsibility is assessed by the Accepted Scope, causation, foreseeability, the interest protected by the duty, reasonable mitigation, contributory conduct and benefits or recoveries relating to the same loss.

A Supplier is responsible for the Supplier Service. Where Elyor acts as intermediary, Elyor is not responsible merely because a Supplier fails, delays, cancels, overbooks, changes a benefit, refuses admission, becomes insolvent or provides a disappointing service. Elyor does not guarantee Supplier performance. This allocation does not exclude Elyor’s liability only to the extent a loss was directly caused by Elyor’s own breach of the expressly Accepted Scope or a non-excludable duty. Elyor is not liable merely for forwarding Supplier Information without material alteration. This does not exclude liability where Elyor had actual notice of a material error before acting, or where Elyor’s failure to identify or address the error itself breached the care required by the expressly Accepted Scope or applicable law.

Elyor is not responsible to the extent loss is caused or increased by materially inaccurate or incomplete Guest information, lack of authority, a Traveller’s failure to meet disclosed requirements, late notice that prevents correction, failure to mitigate, or conduct outside Elyor’s reasonable control. The Guest need not accept an unsuitable alternative or surrender a statutory remedy, but must take reasonable steps to avoid avoidable loss.

Elyor is not liable for a loss outside the purpose of the breached duty, not causally connected with its breach, or not reasonably foreseeable when the Elyor Service Agreement was made, except where applicable law provides a different rule for wilful misconduct or gross negligence. For a Consumer, a loss arising mainly from a trade, business, craft or profession is outside the ordinary purpose of the Elyor Service Agreement unless the accepted Proposal expressly brings that interest within scope. For a Guest that is not a Consumer, Elyor is not liable, to the fullest extent permitted by law, for indirect or consequential loss or for loss of profit, revenue, business, contracts, opportunity, goodwill, reputation or anticipated savings, whether or not foreseeable. This paragraph remains subject to the non-excludable liabilities stated below.

The Guest must not recover the same loss more than once. Supplier refunds, issuer credits, insurance proceeds, savings and another recovery or benefit relating to the same loss are taken into account as applicable law requires. Where a defect can be cured or the own service re-performed without unreasonable delay or disadvantage, Elyor must be given a reasonable opportunity to do so unless an immediate mandatory remedy applies.

To the extent permitted by law, Elyor may first remedy, re-perform or correct its own affected service within a reasonable time. For a Guest that is not a Consumer, Elyor may instead refund the Elyor Fee attributable to the affected service, and the Guest may not recover loss that the offered remedy, re-performance, correction or refund would reasonably have avoided.

For a Consumer, Elyor’s aggregate damages liability for ordinary negligence in performing a non-essential or ancillary obligation under one Elyor Service Agreement is limited to the greater of €250 and the Elyor Fees paid or payable for the affected assignment, to the fullest extent permitted by law.

For a Guest that is not a Consumer, Elyor’s total aggregate liability arising out of or in connection with one Elyor Service Agreement or a connected series of events, whether in contract, tort, misrepresentation, restitution or otherwise, is limited to the Elyor Fees paid or payable for the affected assignment or, where no Guest-paid Elyor Fee applies, €250. This is one aggregate cap and is not multiplied by the number of claims, legal grounds, Bookings, Travellers or persons affected. It applies to core and ancillary obligations, subject only to the non-excludable liabilities stated below.

Nothing in these Terms excludes or limits liability only to the extent that the relevant exclusion or limitation is prohibited by applicable law. Without creating or expanding any liability that would not otherwise exist, this includes liability for death or personal injury caused by Elyor’s negligence, fraud or fraudulent misrepresentation, wilful misconduct or gross negligence, any mandatory payment-services, data-protection or consumer liability or remedy that applicable law does not permit to be excluded or limited, and the return of money received without legal basis or held for the Guest. Every other liability remains subject to the exclusions and limitations in this Section to the fullest extent permitted by law.

The Guest must report a problem without avoidable delay once reasonably able, identify the Proposal or Booking, preserve available evidence and cooperate reasonably with an investigation or related Supplier, insurer or payment claim. Delay affects a remedy only to the extent it actually impairs cure, investigation or mitigation. No contractual short forfeiture period replaces a statutory limitation period.

32. Complaints and alternative dispute resolution

If a problem occurs while a Supplier Service is being delivered, the Guest should tell the Supplier promptly where practical and contact Elyor if Elyor’s assistance or conduct is relevant. Prompt notice helps preserve evidence but does not shorten a statutory limitation period.

A complaint to Elyor may be sent in a retainable and reproducible form, including by email to concierge@elyor.co or by post to JPS Hospitality OÜ, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia. The Guest should identify the Proposal or Booking, describe the issue and provide available supporting information.

Elyor will acknowledge and respond to a reproducibly submitted Consumer complaint within 15 days in the same form. If the matter cannot reasonably be resolved within that time, Elyor will explain the reason for delay and give a new reasonable response period. A full or partial refusal will include reasons. For a Guest that is not a Consumer, Elyor will respond within a reasonable time, but the consumer-specific 15-day period does not become a contractual deadline.

Acknowledging, investigating or discussing a complaint, voluntarily assisting, proposing an alternative or negotiating a refund is not an admission of liability or waiver unless Elyor expressly states otherwise. This does not allow Elyor to retract a binding settlement or avoid the complaint duties above.

If a Consumer and Elyor cannot resolve an eligible consumer dispute after direct complaint, the Consumer may apply to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), subject to its competence and procedure. Current information is available at https://ttja.ee/en/about-consumer-disputes-committee. This consumer ADR route does not become available solely because a non-Consumer accepts these Terms. ADR does not remove the right to bring proceedings in a competent court.

33. Digital and information matters

Elyor processes personal data in connection with Enquiries, Proposals, Intake, Bookings, payments and communications as described in its Privacy Policy and, where applicable, information presented during Intake. That information explains purposes, legal bases, recipients, transfers, retention and rights. Elyor may process personal data without consent where another lawful basis applies, including where processing is necessary to take steps at the Guest’s request, perform the Elyor Service Agreement, comply with a legal obligation, prevent fraud, establish, exercise or defend legal claims, or pursue a legitimate interest not overridden by the data subject’s rights, as further described in the Privacy Policy. Acceptance of these Terms does not make consent the legal basis for processing carried out on another lawful basis. Where Elyor relies on consent, it will request that consent separately where required. Refusal or withdrawal of consent does not affect processing that is lawful on another basis.

Website descriptions, images, editorial selections, indicative prices, benefits and availability are general unless incorporated into a Proposal. They may change and are not a complete market survey or professional assurance for a particular Booking. Nothing here permits Elyor to disregard a representation that applicable law treats as binding.

Third-party sites, systems and content are controlled by their operators. A link or reproduction does not mean Elyor independently verifies, adopts or guarantees that content. Elyor remains responsible for its own statements and mandatory duties.

The Elyor name, logo, website design and original text, images and materials are owned by JPS Hospitality OÜ or used under licence. They may not be reproduced or commercially exploited without prior written permission except where law permits. Supplier names, marks and content belong to their respective owners and are used for identification.

The Guest must keep contact details and designated accounts secure and current. Electronic communications can be delayed, filtered, intercepted or misdirected. The Guest should notify Elyor of a suspected compromise and use the designated channel for time-sensitive instructions. Electronic records may be used as evidence under Section 13, without conclusive receipt presumptions or mandatory burden shifting.

34. General and legal matters

Changes, entire agreement, severability and waiver

Elyor may revise these Terms for future agreements. The applicable version is the one properly supplied or made available when the Guest approves and Elyor accepts the relevant Proposal. A website update alone does not amend an existing agreement. An existing agreement changes only by express agreement or another basis permitted by applicable law that does not unfairly reduce the Guest’s rights.

The documents identified in Section 6 record the Elyor Service Agreement. They remain distinct from and neither incorporate nor replace a Supplier Contract and do not exclude a mandatory remedy for a misleading pre-contract statement. No course of dealing creates an obligation to accept later work.

If a provision is invalid or unenforceable, it applies only to the extent and in the circumstances in which it is valid, where applicable law permits that result, and the remaining provisions continue. This sentence does not invite a court to rewrite an unfair term into a different term. A delay or failure to enforce a right is not a waiver. A waiver is limited to the specific matter stated. Headings aid navigation and do not narrow the text.

Personnel, subcontracting and assignment

Elyor may use employees, affiliates and contractors to perform its own obligations and remains responsible for them as applicable law requires. Their use does not make an independent Supplier Elyor’s subcontractor or transfer responsibility for the Supplier Service to Elyor.

Subject to mandatory law, Elyor may assign a monetary claim to a payment or collection provider and may transfer the Elyor Service Agreement, or relevant rights and obligations under it, to an affiliate, as part of a reorganisation, or to a purchaser or successor of the relevant business. Elyor will inform the Guest where required, and no transfer may materially reduce the Guest’s contractual rights or reasonable prospect of performance. If applicable law requires the Guest’s consent for a transfer, Elyor will obtain it.

The Guest may not transfer the Elyor Service Agreement, personal Booking authority or non-monetary performance obligations without Elyor’s written consent. This does not restrict a statutory right to assign a monetary claim, transfer a travel booking or exercise another mandatory right.

Records, notices, accrued rights and survival

Approvals, reconfirmations, instructions and notices may be recorded electronically. Elyor may rely on a clear instruction from the designated account subject to Section 9. Records are evidence but are not irrebuttable and do not shift a mandatory burden. Silence is not acceptance.

Notices relating to the Elyor Service Agreement may be sent to the Guest at the email or postal address supplied for the Booking and to Elyor at concierge@elyor.co or JPS Hospitality OÜ, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia. A Proposal or Confirmation may give an additional operational contact. A withdrawal, cancellation or other time-sensitive instruction is effective according to applicable law and the receipt rules in Sections 9, 27 and 29; these Terms do not create a conclusive deemed-receipt rule.

Ending or completing an Elyor Service Agreement does not affect rights and liabilities accrued before that time. Provisions concerning earned fees whether paid or unpaid, lawful collection, reimbursable amounts, Supplier separation, intellectual property, records, liability, complaints, law and courts, and provisions that by nature are intended to continue, survive to the extent necessary to give them effect. The reservation-specific cancellation authority in Section 17 exists only while the identified reservation remains capable of lawful cancellation and all conditions in that section are met.

Language, law and courts

These Terms are drafted in English, and Elyor may provide a translation for convenience or where required. If the Guest is not a Consumer, the English version prevails over a translation in the event of inconsistency unless the accepted Proposal expressly states otherwise. For a Consumer, every mandatory right to receive information or terms in another language remains fully effective.

The Elyor Service Agreement and related non-contractual obligations are governed by Estonian law. If the Guest is a Consumer, that choice does not deprive the Guest of mandatory protection that would apply without the choice, including mandatory protection of the country of habitual residence where the relevant legal conditions are met.

Nothing in these Terms restricts a court or forum available under mandatory consumer law. Where applicable jurisdiction rules provide it, a Consumer may bring proceedings either where Elyor is domiciled or where the Consumer is domiciled, and Elyor may bring proceedings against the Consumer only in the courts permitted by those rules. Where the Guest is not a Consumer, the courts of Estonia have exclusive jurisdiction to the fullest extent permitted by applicable law.

No person other than the Guest and Elyor may enforce the Elyor Service Agreement solely because that person is named as a Traveller or participant, unless a specific document or mandatory law gives that person a right. This does not affect a Traveller’s rights under a Supplier Contract or directly under law.